First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Purpose:

• To effectively Supervise retail sales area to deliver sales targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.

Core Responsibilities

Generic Accountability

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSO’s performance to the BM.
• Provide coaching, mentoring and guidance to CSO’s

Job Specific Accountabilities

• Support BM in implementing retail sales change initiatives. 
• Actively Sell / cross sell asset and liability products to new and existing customers.
• Ensure retail sales performance meets KPI targets as per customer segments
• Supervise CSO performance by participating in and leading daily retail sales team meetings
• Attract new customers to branch through personal relations and existing customer referrals
• Monitor CSO daily operations and provide necessary authorizations
• Support CSO’s by serving customers during peak times
• Assign tasks fairly to staff so that no work is left pending at day end
• Ensure that activities adhere to audit, risk, legal and policy requirements
• Provide direct coaching, mentoring and guidance to CSO’s
• Identify staff training needs (products, systems, sales skills)  and address them.
• Authorized Financial and Non-Financial transactions.
• Attend all incoming e-mail and provide response within 24 hours.
• Participate in and potentially lead daily retail sale team meeting.
• All required branch reports to be reviewed and signed and retained for audit records.
• Ensure surprise check is conducted on required intervals.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Role of AML /Compliance Coordinator
• Custodian of Safe deposit locker
• Cash Vault custody
• Police alarm

Specific Accountability

• Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff

Minimum Qualification

• Bachelor’s degree in any discipline.

Minimum Experience

• 10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.