Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

JOB PURPOSE:

This role is primarily responsible to review the high-risk application alerts generated by the Onboarding Fraud Monitoring & Prevention System (OFS). In addition, the role will lead a team of OFS specialists and manage daily BAU of alerts monitoring, system enhancements, rules tuning suggestions, conduct UAT on new product implementations and addition of new rules.

KEY ACCOUNTABILITIES:

Core Responsibilities:

• Review high-risk / Suspicious alerts generated by OFS and take appropriate decision to accept or decline applications of both the asset and liability products of the bank
• Oversee a team of analysts on daily monitoring of alerts and to make sure the alerts are actioned on agreed TAT within SLA.
• Assigning daily alerts to the team for review which are triggered on fraud prevention/detection systems and to make sure assigned cases are completely actioned before EOD.
• Provide guidance to the team on complex investigations and conclude the findings.
• Review and analyse defined rules and suggest tuning feedback to respective teams to improve quality of alerts to maximise true matches and minimize false positives.
• Produce different MIS as per management requirements by extracting and analysing different data sets.
• Conduct UAT during new product implementations, additional new rule executions and provide business sign off.
• Change defined rule sets from detection mode to prevention after data analysis on effectiveness of the rules.
• Prepare monthly shift roaster of the staff and maintain attendance records of the team.
• Review of documents/application form to review the alert and making decision on the alert.
• Referral of confirmed frauds to investigators for further workflow.
• Review and approve blacklisting records of confirmed fraudster details in the relevant monitoring systems to prevent them from future on boarding.

Job Context

Specific Accountabilities

• Prepare monthly duty roaster for the team in line with the process shift requirements and communicate it to the team. 
• Plan and execute manpower resource back-up in case of unplanned absences of the team members.
• Report system downtime incidents to the line manager and to the concerned departments and follow-up until restoration.
• Maintaining daily/weekly run rate of action on alerts.
• Providing inputs on rule updates to maximize fraud prevention & minimize false positive rates.
• Proving daily/weekly/monthly MI on the alerts along with action taken.
• Referring relevant alerts to the investigation team which require field investigation.

Threshold Qualifications:

• Graduate
• Preferably a Certified Fraud Examiner / AML certified

Years & Nature of Experience:

• Minimum of 5 years of hands-on experience in fraud risk management

Value-based Behaviours:

• Trusted, Knowledgeable, Collaborative

Technical Competencies:

• Knowledge of banking products and channels
• Knowledge of fraud schemes
• Oral and written Communication skills