About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

Role Summary

Experian Automotive is growing in Costa Rica! We are looking for Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. You will be reporting to our inside sales director and will be assigned a territory of automotive dealer or dealer group accounts and will manage, retaining, and expanding our account base.

Key Responsibilities:

• Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
• Daily proactive client engagement through outbound dialing to ensure clients are using our products, obtaining value, and satisfied with our service
• Respond to dealer requests and inquiries regarding product use, contract and billing questions, customer disputes, and cancellations
• Coordinate your internal partners to ensure client requests are satisfied
• Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end-users
• Retain accounts by negotiating contract renewals
• Sell into assigned account base following a sales process
• Present additional Experian product offerings to help dealers meet their goals
• Maintain customer contact database and sales retention processes
• Collect and present voice of customer feedback to product team for product improvement opportunities
• Collaborate and team with peers, including internal and external partners
• Attend trade shows and offsite client meetings

• Bachelor's Degree or equivalent experience within automotive retail or SAAS
• 2 year of sales, account management, or customer service experience within automotive retail or SAAS
• Must be fluent in English.
• Experience within high touch outbound call center environment
• Experience solving complex customer problems with positive outcomes
• Experience establishing communication and engagement with prospects
• V-suite level servicing and contract negotiation experience
• Experience with sales or account management methodology
• Experience with sales or account management success
• Proficient with standard CRM's like Salesforce
• Ability to travel when needed, up to 10%

What you'll bring

These roles will retain roughly 800 AutoCheck accounts worth over $6M in annual revenue. Regular engagement while providing an excellent client experience will help the Auto BU retain and grow revenue.

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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