“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 300+ locations worldwide

• Fortune 500

• Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

www.expeditors.com

Scope: This role provides leadership across export and transportation products, ensuring teams deliver reliable service, disciplined execution, profitable growth, and scalable branch operations. 

Core Responsibilities: 

Product Leadership and Operating Strategy 

• Lead the operating strategy for Air Export, Ocean Export, Transcon, and Distribution. 

• Align product priorities with customer needs, branch goals, compliance, service quality, and profitability. 

• Drive standard work, escalation discipline, reporting habits, and cross-product coordination. 

Export, Transportation, and Distribution Execution 

• Oversee export, transportation, and distribution execution, including booking, routing, documentation, pickup and delivery coordination, warehouse flow, milestone visibility, and customer communication. 

• Ensure customer SOPs, operational controls, safety expectations, security requirements, and service standards are followed consistently. 

• Manage exceptions, service recovery, capacity needs, and operational risks across assigned products. 

Customer, Financial, and Service Provider Management 

• Partner with Sales, CRDM, Account Management, T&I, Finance, Product leaders, Facility, Security, and district leadership to support customer onboarding, RFQs, QBRs, service recovery, and retention. 

• Manage revenue growth, margin performance, billing quality, cost control, local charge discipline, and profitable execution. 

• Lead carrier, trucking, cartage, distribution, and specialty provider performance. 

People, Systems, and Continuous Improvement 

• Recruit, train, coach, develop, and retain strong employees and future leaders. 

• Promote accurate system use, data integrity, dashboard adoption, timely reporting, and exception visibility. 

• Use customer feedback, employee input, root cause analysis, and operational data to improve service reliability, scalability, and team capability. 

Required 

• 7+ years of freight forwarding, export operations, transportation, distribution, logistics, warehousing, customer service, or supply chain experience.

• Leadership experience managing teams, product operations, customer requirements, service providers, financial performance, and cross-functional execution. 

• Strong understanding of export operations, domestic transportation, distribution execution, customer SOPs, operational controls, and profitability. 

• Ability to lead multiple products and coordinate priorities across Air Export, Ocean Export, Transcon, and Distribution. 

• Strong communication, escalation management, customer relationship, problem-solving, and organizational skills. 

• Proficiency with Microsoft Office, Expeditors operating systems, reporting tools, product applications, and operational dashboards. 

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

 Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills. 
   

Preferred 

• Prior experience as a Product Manager, Operations Manager, Air Export Manager, Ocean Export Manager, Transcon Manager, Distribution Manager, or Warehouse/Distribution Operations Manager. 

• Experience with customer implementations, RFQs, QBRs, account reviews, product growth strategies, and service provider management. 

• Experience managing complex export, transportation, distribution, high-value, healthcare, technology, retail, or time-sensitive customers. 

• Experience using analytics, dashboards, scorecards, and operational data to lead improvement initiatives. 

• Experience building leaders, developing succession plans, and managing cross-product teams. 

• Experience developing automations, applications, or digital solutions.

• Experience leading cross-functional projects.

• Experience working in operations, logistics, finance, or enterprise shared services environments.

• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Expected base salary: $70,304.00 

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.