Account Manager

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.

 

  • Strengthen relationships with existing accounts.
  • Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
  • Understand customers’ business and strategy and our role with the customer.
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers/Supervisors.
  • Identify opportunities and grow business from existing house accounts.
  • Assist with collections when needed.
  • Manage client profiles and updates on the CRM
  • Build territory maps showing number of accounts located in each city
  • Fluent in EI systems and demos in order to provide technical updates to accounts
  • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
  • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
  • Management of Business Reviews
  • Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
  • Assume lead responsibility for the efficient delivery of all (branch) services.
  • Ensure that a functioning and agreed upon invoicing - payment process is in place.

Qualifications

  • University or equivalent business qualifications
  • Minimum 3 years Expeditors’ or industry experience
  • Proven work experience in business development
  • Proficient in MS Office and CRM software
  • Ability to communicate up and down management hierarchy with equal effectiveness
  • Strong presentation skills and analytical skills
  • Proven problem solving and interpersonal skills
  • Fluent in English

Additional Information

Expeditors offers excellent benefits:

  • Paid Annual and Sick Leave
  • Medical Insurance
  • Employee Stock Purchase Plan (ESPP)
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
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