We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

General Duties and Responsibilities

• Be familiar with Expeditors International of Washington, Inc. Operational Process Standards for Customs, quality program and USA CHB Deployment Scorecard KPIs to support “left-to-right” processing.
• Monitor daily work and KPIs by utilizing the Brokerage Workboard
• Become proficient using our brokerage operating system to complete files, as well as using the Expo Customs system to streamline the keying of multiple line entries
• Scan documents in to e.doc imaging systems and ensure they are grouped and labeled properly before preparing the entry
• Every attempt must be made to ensure that all data sent to ABI is accurate and in the proper form. Examples of this are: 7501, MID codes, PGA required data element, etc.
• Air entry keying (CEK) within 24 hours of DXR or AME (when UCE is present)
• Ocean entry keying (CEK) within 48 hours of DXR or AME (when UCE is present)
• Ocean entry filed within 48 hours of CEK (COB/IT Date/ANR).
• A file is to be created immediately upon receipt of documents
• Use of Auto DXR and scripts such as UCE, Entry Reversioning, and Census are to be used when applicable
• Any missing documents or information must be followed up on immediately with a proper event code logged to document the exception (such as VRO or UCE)
• A client must be notified when a discrepancy appears in their documents before a problem occurs with Customs
• Before submitting an entry to Customs, research must be done to ensure that the shipment is in compliance with CBP and PGA requirements
• Make sure a complete set of documents and all applicable OCL and OLA information is properly entered, as well as any client specific information (ex. CR, CI, PO, special information that must be entered in the 7501 invoice and line item screens.)
• Client DLSOPs must be kept current and adhered to when processing entries. Issues should be escalated to Brokerage Supervisor
• Monitoring CBP and PGA messages to ensure release is received prior to dispatching
• Sending out Delivery Orders with appropriate documentation. Any change in delivery instructions must be documented in writing from the Consignee/Importer. Handle dispatching, including checking AMS releases, confirming freight releases, cutting storage checks and terminal checks when needed. Confirming receipt of payment to Airlines, S.S. Lines, container freight stations and freight forwarders
• Proper use of event codes
• You may not sign any documents on behalf of your clients without a Power of Attorney Card signed by an officer of Expeditors in your personnel file
• All correspondence must be answered on the same day. NO SECOND REQUESTS!
• All customer inquiries are to be responded to within one hour. If you do not have the answer, then call or send e-mail to the client before 5:00 PM to let them know you will respond the following day
• No documents are to be prepared for a client without properly completed Power of Attorney posted in the POA Tool. A fax copy of the POA is acceptable, BUT it must be given to the Trade Compliance Manager or Brokerage Manager for review and loading into the POA Tool
• No invoice or packing list is to be faxed or mailed to any party other than the Importer of Record. Any deviations to the rule; must be documented in writing by the Importer
• Respond to IDMA audit findings & fix the errors within 2 working days
• Use of Reversioning Script is required whenever a new version of a 7501 is created
• Utilize reports, the Expo workboard and desk checks to ensure timeliness of file logging, keying and billing.

Specialized Duties and Responsibilities

• Disseminate information as it becomes available related to changes or updates associated with your area of expertise.  
• Create new DLSOPs for new clients
• Assist with transitioning new clients who import commodities falling into your area of expertise
• Collaborate with Supervisor to allocate workload within the team
• Assist management with team workflow and productivity. 
• Help team members with problem solving and customer service
• Assume tasks performed by Supervisor in their absence
• Stay current on your area of expertise
• Serve as a subject matter expert to brokerage staff and client

Government Regulations

Must have a working knowledge of the Government Regulations concerning Customs Brokers, as well as the entry process. Requires extensive knowledge in your area of expertise.  Must assist Supervisor to ensure all team members are operating in compliance with CBP and all PGAs regulations.

Performance Standards

• Become familiar with U.S. Customs rules on Powers of Attorney, entry types, date/time of entry, time of duty payment, record retention, bonds, valuation, marking quotas, etc.
• Become familiar with the requirements of Partner Government Agencies, such as Fish & Wildlife, Food & Drug Administration, TSCA (EPA), Department of Agriculture, ATF, etc.
• Know how to assemble an entry package for each of the above-mentioned agencies and to upload documents in ACE Document Imaging System (DIS) and/or on the FDA ITACs website
• In order to offer ad-hoc classification assistance to your customers, you must be familiar, and UNDERSTAND the General Rule of Interpretation and General Headnotes of the Harmonized Tariff Schedule of the United States. Brokerage Agents must follow the Compliance/Customs Operational Process Standards procedure related to providing this type of assistance
• Know how to query Antidumping and Countervailing Duties in ABI and when to include them on a 7501. Follow our Corporate ADD/CVD Policies
• Be familiar with and follow our Restricted and Prohibited Material Policy

Accounting

To protect Expeditors International of WA, Inc. charges and to comply with corporate credit terms and billing procedures.

• No shipment is to be released without proper credit or credit extension approval. Guidelines regarding Expeditors’ credit policy MUST be followed.
• It is necessary to know our corporate definition of “within credit terms.” Most import shipments are only allowed 15 days
• Any COD shipment must be handled according to local procedures on the F drive. Notations must be placed on every copy of the delivery order. Only cashiers’ checks, bank checks or wire transfers are acceptable forms of payment (Brokerage Manager, Brokerage Ops Manager, or Brokerage Asst. Manager can approve the use of company check)
• Special attention is to be placed on billing the proper duty amount. Should an over billing or under billing occur, please bring this to a supervisor or managers attention immediately. Government regulations are very strict in this area. If a change is made to the 7501 after statement has been paid, the file needs to be brought to the attention of the Trade Compliance Manager immediately
• Learn the GL codes and understand the difference between override and bill amounts. Understand when a billing or JV/Credit Memo will affect both the accounts payable report and the accounts receivable register
• Understand and learn proper ways of billing if a cancel or cancel/re-bill needs to be done. If the individual is unsure on how to handle any accounting issue so that errors are avoided, the file must be immediately brought to the Import Operations Manager
• All brokerage invoices are to be billed within 1 hour of ESP, and the invoice packets are to be mailed within 24 hours of billing. Invoice packets are handled per Boston local procedures
• Respond to all IDMA errors within 48 hours
• All EDEs are to be actioned immediately (goal is 48 hours)
• All correspondence and documents related to a shipment must be scanned to edoc
• Census Warning are to be actioned immediately – follow Census procedures
• All entry summary rejects must be actioned within 48 hours.  Brokerage management and Trade Compliance Manager need to be made aware of these
• All Expeditors Policies are to be followed, including but not limited to Restricted and Prohibited Commodities Policy; Classification of Merchandise Policy; DG Policy; and POA Policy
• Anti-Dumping and Countervailing Duty procedures must be followed when applicable
• Agents are expected to know the various elements contained in the Customs Import Section of the Operational Performance Standards manual
• Trade Partner Screen (or alternative screening option) should be used to ensure entities undergo proper restricted party screening (in accordance with company guidelines)

Training/Self Development

Goal: To keep within company standards and learn as much as possible about our business.

• All full-time employees must obtain 52 hours of training a year and complete required training prior to the deadline
• You are encouraged to actively pursue as many interests or aspects of this business as possible
• Understand the Professional Development Center (PDC), how to use it and monitor trainings. Self -training encouraged
• Continually strive to expand your knowledge and expertise, with regards to brokerage
• Complete FDA training curriculum
• Complete CICS training curriculum
• Complete billing curriculum to allow you to invoice entries

Experience and Education

• High School diploma or equivalent
• Strong verbal and written communication skills; excellent customer service skills
• Must be able to stand or sit for prolonged periods (50% of the time)
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus