• “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position:

The Transcon Supervisor ensures that Transcon customers are served from/in the managing branch while supporting the Transcpm manager in the smooth running of the department within the branch through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

KEY RESPONSIBILITIES:

People:

• Allocate workloads within the department.
• Make sure department deadlines are being met in a timely manner.
• Develop solid #2 to support operations.
• Ensure team meets company standards of 52 hours training per year per employee.
• Ensure that the new hires complete company’s mandatory training within the first 6 months.
• Participate to employee appraisals and development meeting, and at a minimum once per year
• Contribute to the effective weekly department meetings with team.
• Hold monthly 1 on 1 meetings with direct reports.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

• Monitor workflow status and usage.
• Promote and develop adherence to procedures as outlined in OPS and productivity standards.
• Work with Manager to consistently follow-up various shipment reports such as:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Excel measurements
• Consistently follow-up exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
• Participate in SP evaluation at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Build and maintaining strong relationships with service providers and customers.
• Customer
• Support the manager and or the sales department where needed:
• Provide customer service to specific accounts.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their TRANSCON shipments.
• Respond to requests for proposal, quotation or information timely.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews to document in the CRM.

Finance:

• Accurate and timely billing of customers and vendors.
• Make sure department deadlines are being met in a timely manner.
• Monitor finance report (BNP).
• Active role in AR follow up
• Manage intercompany accounting discrepancies via AJAX reports
• Compliance:
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your branch.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your branch.
• Data entry into our proprietary operating system.
• Monitor shipment reports to ensure total customer satisfaction.
• Active role in Branch Process Management program.

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.)
• Excellent oral and written communication skills.
• Excellent organizational skills, time management skills
• A proven history of providing exceptional customer service at all levels.

Behaviors:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Reliable and accurate
• Being supportive of change
• Being an advocate of Expeditors culture at all times
• Training Requirements:
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Education and Experience:
• Six months to one year related experience and/or training; or equivalent combination of education and experience.

Reporting Structure: Transcon Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance 
• 401(k) Retirement Savings Plan 
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.