“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

People:

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed:
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
  • o ECS report (weekly)
  • o Customs import stat1 (daily)
• Support the manager in the following areas:
• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
• Monitor undischarged Transit forms
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer:
Support the manager and or the sales department where needed:

• Make 5 calls per week – Retention/Sales
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Issuance of customs proposal
• Finance:
• Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
• Follow AR report – review, delegate, chase
• Ensure every account has a credit limit and check for credit extension when needed
• Department P&L – review, identify, plan

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,
• Resolute, Sense of Humor, and Visionary.

Systems:

• Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.
• Audit of files in accordance to AEO
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)

KNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Good knowledge of customs brokerage process and system essential
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Good knowledge of incoterms
• Hazardous Materials certification (preferred)
• Well rounded knowledge of the customs tariff and customs system
• Working knowledge and experience of the customs regulations

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Pro-active, strong organizational skills.
• Fluent in English and Arabic
• Proven negotiation skills
• The ability to troubleshoot and solve problems quickly and effectively
• The ability to maintain a privileged relationships with the customs authorities

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Education and Experience:

• Minimum 5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level
• Bachelor's Degree

Must Have:

• Valid residency in Kuwait
• Driving License
   

Benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical
• Life and Long-Term Disability Insurance 
• Employee Stock Purchase Plan
• Training and Personnel Development Program