“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Position Title: LAS Operations Agent

Scope of Position  

The LAS Operations Agent will be responsible for daily operating functions associated with Expeditors linehaul unloading/loading, local delivery and pickup unloading/loading, system processing, billing, and customer service functions.  

Major Duties and Responsibilities

• Forklift certified
• Oversee linehaul unloading each morning and ensure all freight is accounted for
• Logging exceptions for shorts or damages
• Warehouse inventory management (organization of freight)
• Track and Trace domestic inbound files and reporting
• Create delivery orders for local deliveries
• Schedule delivery appointments per customer requirements
• Network communications, timely responses to emails and requests (internal and external)
• Provide weekend coverage for cartage operation
• Ensure accurate and timely data entry into our operational system
• Ensure smooth and timely freight process flow
• Quote and follow up on shipment requests
• Daily invoicing and rate accuracy auditing
• Use Domestic Workflow on daily basis
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their domestic shipments, meeting customer service standards
• Contribute to maintain good relationships with internal Expeditors offices and delivery contacts
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOP’s
• Meet KPI standards in accordance with the Company’s procedures
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Customer Relationships

• Build rapport within Expeditors and externally with customers
• Provide friendly & helpful customer service in all forms of communication to customers, and other Expeditors branches

Service Provider Management

• Meet regularly with service providers and set clear service expectations and feedback
• Monitor KPI’s with service providers including DLV and POD

Peer Positions:  Transcon Agent

 Reporting Structure:    LAS Operations Manager

Special Notes: This current job description is not limited to the items listed above

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.