LAS Operations Agent
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Scope of Position
The LAS Operations Agent will be responsible for daily operating functions associated with Expeditors linehaul unloading/loading, system processing, billing, and customer service functions.
Major Duties and Responsibilities
- Provide weekend coverage for cartage operation
- Oversee linehaul handoff each night and ensure all linked files get loaded onto trucks
- Ensure precalls are made to specific accounts
- Quote and follow up on shipment requests
- Daily invoicing and rate accuracy auditing
- Forklift certified
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace TRANSCON Files and reporting
- Use export TRANSCON Workflow on daily basis
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the SOP’s
- Meet KPI standards in accordance with the Company’s procedures
- Network communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Customer Relationships
- Build rapport within Expeditors and externally with customers
- Provide friendly & helpful customer service in all forms of communication to customers, and other Expeditors branches
Service Provider Management
- Meet regularly with service providers and set clear service expectations and feedback
- Monitor KPI’s with service providers including DLV and POD
Peer Positions: Transcon Agent
Reporting Structure: LAS Operations Manager
Special Notes: This current job description is not limited to the items listed above
Qualifications
Qualifications
- Forklift Certified
- Availability for Weekends
- Basic Word, Excel, Microsoft Outlook knowledge
- Must pass a background check
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.