“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 17,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Key Responsibilities (During Major Incident & ERT)

• Point of contact for all Major Incidents
• Acts  as the point of contact when performing in a Major Incident or ERT situation, collaborating with the wider IS teams and taking initiative
• Makes decisions required to reduce the operational and business impact
• Uses business/technology knowledge to rapidly execute the Incident Management process for all Major Incidents in order to reduce MTTR
• Challenges any inadequate or incorrect technical queries
• Aid troubleshooting – asks questions of technical experts to drive service restoration
• Collect relevant incident-related information and its timeline
• Consistent vigilance is expected - the individual will check their emails consistently, being up to speed with developing issues and supporting the impacted teams with advice and direction
• Highly available during both business and non-business hours

Key Responsibilities (Day-to-Day Functions)

• Works closely with the KTLO team to provide meaningful metrics
• Regular contributor to Change Management meetings
• Establish continuous improvement cycles for the process as a whole from beginning to end and ensuring modifications are made where applicable
• Working with Application Support peers, compile incident timelines and summaries to support existing retrospective process
• Escalates to development or infrastructure management to elicit additional support from leadership
• Once resolution is implemented and root cause is conducted, develop new solutions as needed

Minimum Qualifications

• Ability to interact with people/groups of widely varying disciplines, cultures, and backgrounds
• Strong Incident management skills, including the ability to own and manage multiple incidents simultaneously, lead a cooperative effort among members of a team to react to an incident and resolve to customers/business’ satisfaction
• Proven track record in facilitating the resolution of complex, mission-critical problems in high availability systems with a strong customer focus
• Sense of urgency
• Strong analytical & problem solving skills
• Deductive Reasoning
• Problem Solving

Desired Qualifications

• Communicate confidently and assertively with different management layers as required
• Ability to coordinate a large group of technical contributors during high priority incident and retain control
• Maintaining a professional demeanor and attitude while being assertive
• Ability to challenge information if the response does not fit the situation

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan 
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Successful candidates must pass a background check.