Local Account Manager

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

  • Understand global customer's profile, needs and expectations.

  • Retain existing business and continuous pursuit of global business development

  • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

District Customer Retention and Development Manager

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

  • Proper Customer Organization structure in CRM following the company's global standards

  • CRM input and management ensuring data integrity at all times.

  • Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams

  • Set the right expectations internally as well as externally with the customers

  • Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers

  • Evaluate their usage and quantify their cost savings/cost avoidance

  • Utilize corporate approved templates and presentations and customize when necessary

RETENTION

  • Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.

  • Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

  • Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )

  • Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations

  • Initiate value added solutions based on Expeditors service offerings and technology.

  • Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

  • Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations

  • Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations

  • Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure

  • Promote Expeditors marketing activities and customer events

  • Schedule regional & international travel when necessary to address global business need and growth potential

  • Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends

Qualifications

QUALIFICATIONS

  • University or equivalent business qualifications

  • Minimum 3 years Expeditors or industry experience

  • Proven work experience in business development

  • Knowledge of Expeditors product and services

  • Knowledge of required Expeditors operating systems

  • Proficient in MS Office and CRM software

  • Strong presentation skills

  • Proven project management skills

  • Strong analytics skills

  • Ability to perform and meet KPI requirements

  • Proven problem solving and interpersonal skills

  • Charismatic with an ability to connect

MEASUREMENT OF SUCCESS

  • Annual performance review

  • Has an active sales pipeline for most customers.

  • Global revenue development and product diversification of district owned accounts

  • Ratio of unplanned customers lost

  • CRM data integrity and timeliness

  • Customer meetings and reviews as required

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

 

Privacy Policy