Customer Operations Intern
- Full-time
- SBU: Active Trader
Company Description
In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.
We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.
Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.
Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Job Description
Why this role?
Join Altaris/Exinity’s first Graduate Internship cohort and kick-start your career in a fast-growing trading environment. This is a 3-month full-time commitment. This isn’t just an internship, it’s a structured pathway into a full-time role, with clear expectations, hands-on experience, and real ownership from day one. You’ll work at the heart of our Customer Operations function, supporting customer onboarding and payment processing while learning how to operate in a regulated, high-impact environment.
What you’ll be doing
Onboarding & KYC
Support onboarding of new clients by reviewing KYC and verification documents
Ensure submissions meet internal and regulatory requirements
Identify gaps and follow up to drive completion
Input and maintain accurate customer data across systems
Payment Processing & Operations
Assist with day-to-day processing activities in line with SLAs
Review client requests and profiles for accuracy and completeness
Support operational tasks such as account updates and document validation
Maintain clear audit trails and documentation
Collaboration & Support
Handle basic onboarding and account-related queries
Work closely with customer success, payments and sales team
Track and follow up on pending cases to ensure timely resolution
Risk & Compliance
Operate in line with Know Your Customer/Anti-Money Laundering and regulatory requirements
Escalate discrepancies or potential risks
Contribute to maintaining strong data integrity and compliance standards
What is in it for you:
This program is designed to give you real skills, real exposure, and real outcomes:
Structured Learning & Clear Expectations
You’ll follow a defined learning path with a clear performance rubric
Regular check-ins and feedback to support your development
Transparent expectations on what success looks like at each stage
Hands-on Fintech Exposure
End-to-end exposure to client onboarding and lifecycle management
Practical experience in KYC, AML, and regulated operations
Work on real cases within a high-volume, fast-paced environment
Paid internship
Stipend aligned to Armenia market. The exact offer to be confirmed at offer stage.
Qualifications
What we’re looking for
Final-year student or recent graduate in Business, Finance, Economics, or similar
Highly detail-oriented with strong organizational skills
Strong communication skills (written & verbal)
Comfortable working with data and systems (Excel basics required)
Interest in, trading, or financial services
Eager to learn, proactive, and takes ownership
What makes you stand out
- Having a curious mindset and willingness to challenge and improve processes
- Ability to work in a structured, fast-paced environment
- Strong sense of accountability and follow-through
Additional Information
Skills You’ll Build
By the end of the program, you will have developed:
Strong attention to detail and data accuracy
Understanding of risk, compliance, and regulatory frameworks
Ability to operate in SLA-driven, high-performance environments
Confidence in cross-functional stakeholder management
Problem-solving mindset within operational workflows
Successful interns will be considered for a full-time Customer Operations role at Exinity. We use a clear performance criteria and defined expectations to assess readiness, so you’ll always know where you stand and what you need to progress.
The internship will be run by Exinity in collaboration with our partner, Altaris Services Limited, who has its registered office in Yerevan, Armenia.
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