Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Client Services - VSA

Overall Objectives and Responsibilities

1. Supervise general department operations, interface with other department heads; provide guidance on procedures and/or problems, analysis methods, techniques, equipment, and schedules.

2. Adhere to appropriate quality measures, which meet or exceed the standards set by ISO/IEC 17025, government regulatory, and company requirements; understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPs, and Analysis Methods.

3. Adhere to, and ensure that staff adheres to, pertinent health, safety, and environmental regulations relative to department; maintain and assist others in maintaining a clean, safe work environment.

4. Assist in formulating and implementing the short and long-range goals for departmental operation; set priorities, assign responsibilities, and establish timetables; project future needs and formulate strategies consistent with projections for adequate personnel, equipment, analysis methods, and facilities to ensure efficient and effective operations.

5. Instruct, monitor, troubleshoot and assist in the performance of manual and instrumental analysis.  Operate equipment and perform minor instrument repairs; coordinate major instrument repairs with repairperson.  Establish and implement procedures to ensure that assigned equipment is properly cleaned, calibrated/standardized, adequate for the testing performed and is maintained in good working order.  This includes maintaining equipment operating instructions, manuals, and required logbooks.

6. Modify, develop, validate, write, and edit analysis methods relative to assigned department’  maintain fully approved, scientifically sound protocols and written standard methodologies to be used in area of responsibility.

7. Review and evaluate test data generated within assigned area of responsibility for technical accuracy as well as SOP compliance.  Perform and provide basic evaluation of statistical tests to determine the quality accuracy of data and report values.

8. As needed, perform analysis and record test data and results for samples in logbook, record book or BookMaster and enter the data or results into eLIMS either manually or through automatic export, in a timely and accurate manner.

9. Write and review protocols and reports.

10. Communicate and discuss methods, results and questions with client service personnel and clients; ensure that clients receive good service, accurate results, and fast turnaround time consistent with superior analytical testing.

11. Critically evaluate services offered by area of responsibility; recommend, develop and implement new services, more accurate, efficient and appropriate test procedures, more accurate, efficient or cost effective equipment and more efficient layout of facilities.

12. Help monitor turnaround times to support accurate quotations to clients and to keep Laboratory Manager informed of deviations from expected normal to include situations where client expectations were not met.

13. Communicate clearly and concisely to clients, management, and staff both orally and in writing.  Delegate responsibilities to employees in a manner that ensures they understand their tasks and roles.

14. Ensure that area of responsibility maintains good standing in appropriate proficiency testing (check sample) programs such as AACC, Smalley, NFPA, and AAFCO.  Respond quickly to questions concerning data quality.

15. Maintain necessary document control including worksheets, logs, and listing of currently used methods with accepted modifications clearly specified, and records of method validation studies.

16. Administer and direct the training of all assigned technical staff on methods, SOPs, regulatory requirements, and local laboratory policies/procedures applicable to area of responsibility.  Meet regularly with personnel to ensure that proper information flows in both directions and that personnel adhere to these requirements on an ongoing basis.

17. Perform the functions of hiring, training, promotions, and disciplinary issues for department personnel; handle employee relation issues as per company guidelines and with the support of Human Resources.

18. Perform performance reviews for direct reporting personnel.

19. Evaluate and approve or reject prospective and in-progress non-conformances (as exceptions) to standards (policies, procedures, specifications, etc.); investigate to determine the cause of retrospective non-conformances, determine and implement corrective action; and follow-up to ensure that the corrective action resolved the problem.

20.Participate on external technical committees and attend professional meetings; make technical presentations in conjunction with sales visits and public forums.

21.  Remain current on technical, industry, and business advancements and trends as suggested by the Laboratory Management.

22. Demonstrates and promotes the company vision and department values.

23. May be required to assume responsibilities of Site Operations in the absence of the Director of Operations.

24. Conducts or assists with Client visits.

25.  Perform other duties as assigned.

Bachelor’s degree with major in an appropriate science field.  Bachelor of Science in Chemistry preferred. 

Prefer experience or coursework in laboratory procedures, data analysis, computer operations, mathematics, and technical/business writing.

Knowledge and experience of ISO systems.

5+ years of applicable and progressively expanded laboratory experience to include the design and review of projects, and the development and review of new testing protocols.

Undergraduate degree with 7+ years experience

Masters degree with 3+ years experience

PhD with 1+ years experience

Live within a commutable distance of Des Moines

Candidates currently living within a commutable distance of Des Moines, IA are encouraged to apply. Must be authorized to work in the US without sponsorship.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work!

Life at Eurofins is a meritocracy, where people are empowered to make decisions and are rewarded for their success, allowing them to advance quickly. Become your most extraordinary self with support and development throughout your career.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

All your information will be kept confidential according to EEO guidelines.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.