Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

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Overview:

The Scheduling and Hospitality Coordinator is responsible for scheduling participants to be in studies, networking to find participants, managing hospitality needs, and various administrative tasks.

The primary responsibility for this role is to schedule of participants:

1. Study Participant Scheduling

• Meet with the project lead to understand the requirements of the study as it relates to the participant criteria.
• Use an established database to pre-screen for individuals that may qualify to be in the research study.
• Send out blast emails to potential participants to have them fill out a short survey to see if they might qualify.
• Develop a screening tool in Microsoft excel to document the screening criteria that is then used to fill in with qualified participants, referrals, leads, and holds.
• Using a participant screener, follow up with phone calls to ask individuals specific questions to see if they meet the criteria.
• If the individuals meets the criteria, schedule the individual to be in the study at a time that is available in the study schedule.
• Prior to the study dates, call and text each participant to confirm their session time.
• Must be comfortable resolving/juggling last minute scheduling issues (cancellations, time slot changes etc)
• Answer questions, provide directions, troubleshoot any issues with scheduling.

2. Networking

To help expand our participant database:

• Proactively work with the team to identify opportunity areas for networking.
• Work with foundations, societies, and other groups to help find participants to be in studies.

3. Hospitality

In support of user sessions at the lab:

• In preparation of study weeks, manage the ordering of study supplies, food, and snacks.
• During study weeks, ensure client needs are met by ordering lunch, prepping food areas, printing copies, etc.
• During study weeks, check in study participants and process paperwork.

4. Administration

In addition to project responsibilities, the Scheduling and Hospitality Coordinator will:

• Manage the lab inventory and order new supplies as needed .
• Ensure that all paperwork has been filled out and filed correctly for archiving purposes.
• Carry out other tasks as requested by the management team.
• Answering incoming calls, inventory incoming packages, and prepare/send outgoing packages.

• Associate degree from a recognized college.
• Experience with scheduling.
• Experience with customer relations and/or hospitality management.
• Working knowledge of computer applications such as Microsoft Office and Teams.
• Must be proficient with iPhones with regards to texting, calling, sending links, etc.
• Be proficient in Microsoft Sharepoint, Teams, and using file explorer to find documents.
• Be proficient in Microsoft Word and Excel (creating and editing spreadsheets, using simple formulas to tabulate information)
• Have experience sending packages using FedEx/UPS.

Position is full-time, Monday - Friday 8:00pm - 5:00pm. Candidates within a commutable distance of Charlotte, NC are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.