Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

We are seeking a dynamic and customer-focused individual to join our team as a Lab Customer Service Representative. In this role, you will play a pivotal part in ensuring that our clients have a seamless experience when interacting with our laboratory services. Your dedication to providing top-notch customer support will enable us to maintain and build strong relationships with our valued clients.

Responsibilities:

• Client Communication: Serve as the primary point of contact for client inquiries and requests. Respond to phone calls and emails promptly and professionally.
• Order Processing: Assist clients in placing orders for laboratory services, ensuring accuracy and completeness of information.
• Information Sharing: Provide detailed information about our services, pricing, and timelines, helping clients make informed decisions.
• Issue Resolution: Address and resolve client concerns, complaints, or issues in a timely and efficient manner.
• Client Follow-Up: Maintain regular communication with clients to update them on the status of their projects and address any questions or concerns.
• Documentation: Maintain accurate and organized records of client interactions, orders, and communications.
• Cross-Functional Collaboration: Collaborate with our laboratory teams to coordinate project timelines, ensuring that client expectations are met.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service experience, preferably in a laboratory or scientific environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and Microsoft Office Suite.
• Attention to detail and the ability to multitask in a fast-paced environment.
• A passion for science and a desire to contribute to scientific advancements.

• 20-30 hrs / week
• $20.00-$25.00 an hour

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.