Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Transplant Genomics Inc. (“TGI”) is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by biomarkers. TGI’s product portfolio of both individual and combined whole blood gene expression and donor derived cell-free DNA testing is capable of reliably ruling out subclinical kidney rejection and acute rejection in kidney transplant patients. In addition to kidney transplantation testing, our newest product for liver transplant patients is a blood-based biomarker assay designed to rule out rejection as immunosuppression therapy is optimized. 

TGI is searching for a Collection Specialist Manager in the Boston, MA or Lenexa, KS or Fremont, CA areas able to work remote and travel as needed. The position collaborates with subordinates, customers, per group managers, and other key employees and departments to carry out routine and non-routine business activities and initiatives. The position works on diverse issues where evaluation and analysis of a variety of business factors is necessary to achieve successful outcomes. Position reports to the Director of Client Services.
The Collection Specialist Manager will manage a growing team of Phlebotomist (Collection Specialists) across all existing sales territories.  
Position is Salary position. Candidates can work remotely, with the expectation of traveling to an affiliated Eurofins offices as needed, and travel to Fremont, CA for onboarding and training required.

Essential Job Duties:
•    Manages the complete team of Collection Specialists including hiring, supervision, performance management, training, metrics, and development 
•    Manages and enforces safety & laboratory standards, policy and procedures and participates in quality assurance and quality improvement activities
•    Leads and motivates team members, foster their professional development and growth, and promote teamwork and cooperation.
•    Develop metrics to evaluate department performance and monitor / evaluate department and individual performance against metrics on an ongoing basis, monthly and quarterly.
•    Oversee process related to the collection of human specimens and documentation of client & patient complaints and any general feedback during the specimen collection process
•    Create and maintain document library of standing operating procedures, phlebotomist specific forms, and any reference guides used by Collection Specialists team
•    Manage and coordinate weekly staff meetings to ensure adherence to constant changing procedures, update staff on new products and programs and general company activity
•    Can perform blood draws on occasion using venipuncture according to standard protocol, ensuring patient safety and quality specimen collection
•    Can provides patient instruction for sample collection
•    Manages the teams use of proper container type, centrifugation, disposal, and transportation and/or shipping of specimens 
•    Is familiar with proper specimen duties such as aliquoting urine and separating blood samples when required for testing and use of portable centrifuge
•    Learn and able to properly describe and explain to patient level 1-2 company and product information
•    Performing periodic audits of CRM records, ensuring accuracy and completeness; developing action plans for addressing any issues identified
•    Working with Phlebotomist Coordinator and Director of Client Service to help resolve issues by engaging other company resources as appropriate.
•    Must be COVID- 19 vaccinated 
•    HIPAA Compliance:  Ability to handle confidential information with discretion and good judgement
 

•    Excellent interpersonal skills, both with external clients and internal personnel 
•    Experience working in a matrixed environment with cross-functional teams
•    Excellent written and oral communication skills, administrative skills, and above-average computer skills
•    High level of organization, good documentation skills, and attention to detail
•    A result- and goal-oriented attitude, integrity, a strong work ethic, and a commitment to quality
•    Ability to work in a fast-paced and changing environment; flexible and quickly adaptable to changing priorities
•    Ability to function independently, and work collaboratively to identify solutions
•    A basic understanding of transplant medicine or desire to learn on the job
•    Experience working in a clinical laboratory setting 
•    Experience in a medical setting and with medical terminology, and/or transcription preferred
•    Experience with CRM systems preferred (SalesForce, Microsoft Dynamics,)
•    Experience with Phlebotomy software preferred 
•    Exhibit uncompromising integrity and commitment to Eurofins Transplant Genomics Compliance Code of Conduct and business conduct expectations 
•    Actively participate in, support and drive compliance with all state, federal and regulatory guidelines, standards, and laws
•    Possess a collaborative approach to foster effective teamwork with all client operations colleagues
•    Ability to travel 50%, as required
•    Ability to keep sensitive information confidential
•    High level of proficiency with PC based software programs
•    Bachelor’s degree, or equivalent required
•    4+ years of customer facing experience
•    3 years previous experience supervising employees in a medical or lab environment 
•    Active Phlebotomy certification preferred 
•    Previous experience supervising remote employees
•    2 years applicable experience in pharmaceutical, medical device or lab testing space
•    Authorization to work in the Unites States indefinitely without restriction or sponsorship
 

Position is full-time, Mon-Fri 8am-5pm. Position is fully remote, ideal candidate would be located in Lenexa, KS, Fremont, CA or Boston, MA. 

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

What Happens Next
 
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
 
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.