Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
 

Key Position Responsibilities:

• Client on-boarding and schedule training; label reviews and consulting services;
• Provide best possible trips, working with customers and consultant on dates
• Create proposals for customers, if needed
• Provide checklist to consultants
• Send confirmation emails to customers and consultant assignments to consultants; follow-up to assure receipt of post visit documentation.
• Provide exceptional customer service
• Keep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken. 
• Customer issue resolution and escalation
• Track TAT on label reviews and post visit reports; email final report to client
• Additional projects as assigned by Operations Manager.

Essential Duties:

• Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its clients.
• Review account information with input into pertinent systems.
• Applies good practices in all areas of responsibility, as appropriate
• Regular attendance and punctuality
• Demonstrates and promotes the company vision
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Knowledge Requirements:

• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technical – Knowledge of food safety certification scheme requirements, food product and management system accreditation requirements, quality management systems 

• High School Diploma with a minimum of 1 year of administrative/sales experience required
• Previous scheduling experience preferred 
• HACCP Training, PCQI
• Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff
• Detail oriented
• Strong time management skills
• Ability to work independently and efficiently
• Excellent verbal and written communication skills
• Works well under pressure and handles adverse situations
• Problem solving ability
• Authorization to work in the United States indefinitely without restriction or sponsorship

Position is Part-Time about 20 hours per week, with additional hours, as needed.  

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.