Senior IT Associate

  • Dubai - United Arab Emirates
  • Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Role will require a person to have good understanding of LIMS solutions and be able to collect and analyze business requirements.

Person should be able to convert business requirements into IT requirements which can be implemented on IT systems used in lab.

Person should be able to analyze and resolve user queries, user testing issues and provide user trainings. He/she should be able to provide L1 support to users in lab.

Providing first level of application and IT support to end users & responding to end users requests

Working with vendors to implement laboratory IT infrastructure and applications

Gathering requirements from business for laboratory application & IT infrastructure

Working experience on Microsoft OS platform

Contacting users to find out the nature of the problem.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Understanding of network &  Network Device (Firewall, Switches) & Server Hardware (good to have)

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training in computer operation and management.

Completing job reports and ordering supplies.

Understanding of Active Directory environment is a plus point

 

Other Skills:

Excellent interpersonal skills.

Good written and verbal communication skills.

Self Stater and taking initiatives

Good User handling skills

Qualifications

Experience : 5-8  years of experience in both area (implementing LIMS, HRIS application in laboratory) and taking of IT infrastructure area such as Servers, Desktop/laptop,

 Qualification:

Graduation (engineering is preferred)

Technology certification from Microsoft (MCP or MCT or relevant to Desktop support environment)

Application Development certification

PMP certification

 

Additional Information

EVOLUTION:

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.

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