Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

The Member Solutions Specialist is responsible for handling outbound and inbound calls in a professional and empathetic manner to collect past due consumer loans in order to minimize Wings' exposure to risk and loss and ensure maximum return to its members, as well as adherence to state and federal laws. 

Essential Functions

• Perform early-stage telephonic consultative collection procedures by confidently explaining complex account details and engaging in active listening to understand a member's unique situation to collect on past due accounts.
• Negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc.)
• Interview members by phone, to determine financial hardships, find resolutions, and present payment options.
• Provide back up support to co-workers, as needed.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. or equivalent.
• 1+ years' combined Customer Service, Collections and/or Consultative Financial experience. 

Technical or Specialized Knowledge/Skills:

• Professional, diplomatic, and courteous communication skills are of critical importance.
• Strong attention to detail and accuracy of all transactions is of critical importance.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Ability to learn and retain relevant collections law and policy in a short amount of time.
• Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines.
• Exposure to Microsoft Office programs (Outlook, Excel, Word, etc.) and web-based transactional systems to complete day-to-day member requests.
• Ability to use 10-Key by touch, preferred.

PAY RANGE: $20 to $23 per hour (S11) plus monthly incentives.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 5/8/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.