With Enpal we are pursuing the dream of building the largest renewables community in Europe.

How do we do this? Enpal finally makes solar easy: We rent solar systems, electricity storage devices, wall boxes and heat pumps at an all-inclusive rate, supplemented by a low-cost green electricity rate, and intelligently networked to form an integrated overall solution. True to the motto “digital, decentralized and 100% renewable“, our heart beats both for the rapid development of a company  and for combating the greatest challenge of our generation — climate change.

As the first green unicorn in Germany, we see it as our duty to further advance our mission of green energy for everyone. Be part of this success story and change the world together with us!

We are seeking a Customer Support Specialist - German Speaker to join our team. In this role, you will manage customer-related tasks with precision and professionalism. Key responsibilities include maintaining data in Salesforce and Excel, revising protocols for portfolio management, verifying invoices, and contacting customers regarding overdue payments. You will also collect and organize documents from customers through email and phone communication.

The ideal candidate speaks German, is highly organized, detail-oriented, and quick to learn new systems. If you have strong communication skills and enjoy working independently in a structured environment, this position is a great fit for you.

Tasks Description:

• Maintain and update customer data in Salesforce and Excel.
• Revise customer protocols and prepare documentation for portfolio management.
• Verify and validate invoices for accuracy.
• Contact customers regarding overdue payments and ensure timely resolution.
• Collect required documents from customers via email and phone communication.

Skills and Requirements:

• Speak in German C1 level for professional communication via email and phone.
• Highly organized and detail-oriented with the ability to work independently.
• Quick learner, adept at mastering new systems, including Salesforce and Excel.
• Excellent communication and interpersonal skills to manage customer interactions effectively.

- Working Hours 09:00-18:00(Monday-Friday)

- Salary gross Yearly 1.250.000(Bruto Vjetore) + Bonus gross yearly 150.000(Bruto Vjetore)

This role is ideal for candidates who are proactive, reliable, and have a keen eye for detail in managing customer-related administrative tasks.

At Enpal we are proud of the diversity of our team. Neither when hiring nor during the employment relationship are decisions made on the basis of skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.