EDUCATION DEVELOPMENT CENTER (EDC) is one of the world’s leading nonprofit research and development firms. Established in 1958, EDC designs, delivers and evaluates innovative programs to address some of the world’s most urgent challenges in education, health, and economic opportunity. Our services include research, training, educational materials, and strategy, with activities ranging from seed projects to large-scale national and international initiatives.

The goal of the five-year, USAID-funded Integrated Child and Youth Development (ICYD) Activity is for Ugandan children and youth, especially the most vulnerable, to receive the support and services necessary to lead resilient, healthy, and productive lives. The ICYD Activity is expected to achieve the following:

1. Children and youth have improved learning outcomes;
2. Children and youth are safe and healthy in their community and learning environments; and
3. Youth practice positive behaviors and are able to make informed decisions about their lives and relationships.

Working in partnership with Ministry of Education and Sports (MoES) and Ministry of Gender, Labor and Social Development (MGLSD), district and zonal officials, and other Ugandan government and civil society partners, ICYD will comprise a series of activities to: support improved basic education for Ugandan children; address school-related and gender-based violence; facilitate enhanced child protection and support for vulnerable youth; provide support to HIV-affected orphans and vulnerable children (OVC) and their caregivers/families; and support HIV care and treatment outcomes in close collaboration with clinical and community structures. ICYD will also contribute to improved systems within the MoES and MGLSD to promote Early Grade Reading (EGR) and child protection.

Purpose of the Youth Tracer Phone Survey data collection

ICYD awarded grants to Appropriate Revival for Strategic Empowerment (ARISE), AVSI Foundation (AVSI), Luigi Giussani Institute of Higher Education (LGIHE), Community Volunteer Initiative for Development (COVOID) and Reach Out Mbuya Community Health Initiative (ROM), to increase opportunities for children and youth in ICYD districts who had never enrolled in or had dropped out of school to participate in the Accelerated Education (AE) program or work readiness/soft skills training to support positive youth development, particularly OVC, other vulnerable and out of school youth. Through these sub grants, ICYD reached a total of 5,760 youth with AE interventions and work readiness/soft skills training.

Given that six months have elapsed since the completion of AE interventions and WR/SS trainings, ICYD will conduct a tracer study to establish where the participants in these interventions are and document how their lives have progressed. . ICYD will use the results of the tracer study to determine how best to target interventions aimed at out of school children and youth. In addition, data will be used to describe progress toward the 2018 USAID Education Policy priorities related to workforce development, and education, and USAID priorities in several areas of interest including economic and youth development.

Position Description

Youth Tracer Phone Survey Data Collectors will be responsible for conducting phone interviews with selected youths across three language zones: Luganda, Runyoro-Rutooro and Runyankole-Rukiga. They will also be responsible for the documenting the interviews. The selected candidates will undergo a training to equip them with the necessary knowledge regarding the tools and protocols for the exercise.

The successful candidates will be contracted for a maximum period of ten (10) working days (June/July 2023). All honoraria and expenses will be paid by USAID/ICYD. The Youth Tracer Phone Survey Data Collectors that will be recruited will report to, and will be supervised by, the ICYD M&E team.

** Please note that this is a local temporary position. Eligibility is limited to Ugandan nationals**

Responsibilities

• Conduct phone interviews with youths, objectively and in a technically competent, and friendly manner
• Ensuring the delivery of excellent customer service on every survey call
• Complete all completed interviews in MS Word.
• Take very good care of all materials and equipment assigned to you and return them after data collection
• Ensure that all interviews conducted are stored in a safe and secure location
• Follow the guidance and instructions received during training

Report any challenges or difficulties encountered during administration of the interviews and identify appropriate solutions

Experience and Skills

The minimum qualifications are:

• Bachelor’s degree is the minimum education requirement.
• Fluency in English and at least one of the three local languages - Luganda, Runyankore/Rukiga, and Runyoro/Rutooro required. Please indicate language fluency in your application.
• Experience of working in an outbound call center environment and delivering in a customer service and/or sales role preferred
• Previous experience in conducting phone interviews/surveys, specifically with youth added advantage
• Knowledge of outbound telephony systems and a web-based platform added advantage

Application Instructions:

Applications submitted without a resume or CV will not be reviewed. Due to the volume of applications submitted, only finalists will be notified. No phone calls, please.

Job application closing date: 13 May 2023

EDC is an Affirmative Action/Equal Opportunity Employer committed to enhancing the diversity of its workforce and ensuring an equitable and highly inclusive work environment. EDC is a smoke-free workplace, and offers a supportive work environment, competitive salary, and excellent benefits. Women, minorities, and individuals with disabilities are encouraged to apply.

This announcement is made possible by the support of the American People through the United States Agency for International Development (USAID). The contents of this notice are the sole responsibility of Education Development Center, Inc. (EDC) and do not necessarily reflect the views of USAID or the United States Government.