At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. 

We are looking for an Atlassian Platform Engineer.

The role includes aiding in the design and development of cross-tooling standards for configuring and managing projects, access to products, reporting on project details and product roadmaps, and the evangelism of Agile workstream principles, including the iterative delivery of work.

Additionally, the role will have responsibility for meeting the Jira Service Management analyst, development, and administration needs of the Customer and Global products business unit.

Under the Solutions Engineering team, the candidate will work closely with other current Engineering, Project, and Product teams, including Site Reliability Engineering, Patient Services, and EVERSANA’s various Project Management and Business Analysis teams.

The ideal candidate will foster a collaborative environment by leaning on a background in several types of engineering, including Systems or Software Engineering, customer service, and one or multiple Agile project frameworks.

Responsibilities

• To ensure Atlassian administration and development work is managed and implemented in a controlled and timely manner.
• To enable the integrations between multiple Atlassian products and third-party tools.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• 3-6 years of development experience of Atlassian systems (Atlassian Cloud)
• 2-3 years of system administration experience of Atlassian systems (Atlassian Cloud)
• Experience in the design, build, customization and roll out of advanced Jira workflows (script runner plus automation), and schemes
• Experienced in the selection and implementation of Marketplace apps
• Experience developing custom plugins for JSM/Jira
• Ability to drive business analysis / requirements sessions
• Test and delivery of solutions/workflows and integrations with solutions such as Jira software projects, Bitbucket, Confluence, ServiceNow, Jenkins, Azure DevOps, etc.
• Knowledge and application of best practices for JSM/Jira
• Knowledge of ITSM practices and how they are fulfilled with JSM
• Ability to work in agile framework
• Strong communication and interpersonal skills.
• Self-starter with fine-tuned problem-solving skills.
• Strong analysis, planning, and organizational skills.
• Ability to provide fact-based point of views, while maintaining utmost flexibility.
• Ability to influence peers and stakeholders.
• Strong written and verbal communication skills.
• Proven team player, possessing a servant leadership attitude
• Tech-savvy, fun and loves what they do

Preferred Qualifications

• Graduate in Engineering (B.E./B.Tech.) from a reputed engineering institution
• Experience with ITSM processes and tools such as JSM, ServiceNow is required.
• Experience with Atlassian Jira, Confluence, and MS Azure DevOps Boards is required
• Atlassian certification ACP-620/ACP-120 is highly preferred.
• Familiarity with Trello, Bitbucket and/or Atlassian Guard is an advantage

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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