EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

WHAT DOES AN EXPERIENCE DESIGN TEAM LEAD DO?

The Experience Design Team Lead – Email, Banner owns the intersection of design, technology, and brand across our Email and Media Banner practices. 

This leader is both a manager and a contributor. Within our team’s model, every Experience Design role maintains production fluency—oversight alone is not sufficient. While Team Leads do not carry a full day-to-day execution load, they are expected to step into the work when needed: to unblock teams, model standards, course-correct direction, or support moments that require elevated expertise. Their involvement is targeted and high-impact, ensuring system-aware, brand-aligned execution without removing ownership from their practitioners. 

This role is ambidextrous across our Banner and Email practice teams respectively. To that end, the Team Lead understands how animation principles, responsive behavior, component logic, and platform constraints intersect with brand storytelling and performance objectives. 

They will directly manage a small handful of Experience Designers directly (2-3), lead project work, and partner closely with Brand, Strategy, Development, and Project Operations to ensure deliverables are not only beautiful—but functional, feasible, scalable, and margin-aware. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:  
 

Leadership & Talent Development 

The Team Lead manages and mentors a small pod of Experience Designers, elevating craft, systems thinking, and platform fluency. They provide timely, hands-on guidance during active project work—stepping in when needed to model standards and course-correct direction. Through clear, actionable feedback, they strengthen both technical skill and strategic judgment. 

Hands-On Contribution & Practice Leadership 

While not carrying a daily production load, the Team Lead remains production-fluent and steps into execution when complexity or team support requires it. They guide work across motion-informed banner ecosystems and modular email systems, ensuring strong hierarchy and brand fidelity. They translate brand guidelines into scalable executions and apply motion literacy to ensure animation and interactive behaviors are purposeful and feasible. 

Systems & Feasibility Stewardship 

The Team Lead ensures practitioners design within real platform constraints and production realities. They balance creative ambition with technical feasibility and regulatory guardrails, anticipating risks related to over-complexity or scope drift. Their oversight ensures clean handoffs to development and deployment teams, protecting both quality and efficiency. 

Operational Partnership 

In close collaboration with Project Operations, the Team Lead aligns scope, budget, and timeline with executional realities. They advocate for appropriate resource allocation, and clear boundaries that protect margin. Their leadership reinforces predictability, clarity, and disciplined delivery. 

Design Excellence & Quality Assurance 

The Team Lead upholds standards of system-aware, reuse-driven design. They review and elevate team outputs for consistency, clarity, and craft—ensuring brand expression translates effectively across modular and motion-based environments. They raise the bar not only on aesthetics, but on structural precision and executional excellence. 

Client & Cross-Functional Collaboration 

A steady and confident presence, the Team Lead contributes meaningfully in client and internal forums. They partner closely with Brand and Strategy SMEs to ensure alignment between message, experience, and performance goals, while advocating for Experience Design methodologies across the broader agency ecosystem. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: 

• Experience within pharmaceutical or highly regulated industries.
• Familiarity with Google Campaign Manager and Google Studio
• Experience with email CMS and low-code email builders
• Experience contributing to or governing design systems.
• Basic understanding of HTML/CSS as it relates to email or banner production.
• Experience optimizing creative for performance marketing objectives.

Education

• Bachelor’s degree in Design, Digital Media, Human-Computer Interaction, or related field (or equivalent professional experience).

Experience & Training

• 8–10 years of experience in digital design, including leadership and direct management experience.
• Demonstrated expertise in email and/or media banner ecosystems.
• Experience working within modular, component-based design systems.
• Proven ability to manage and mentor direct reports while actively contributing to production.
• Strong presentation and stakeholder communication skills.
• Experience collaborating cross-functionally with Strategy, Brand, Project Management, and Development teams.

Technology Proficiency

• Advanced proficiency in Figma (required).
• Working familiarity with email and banner production platforms (training provided; fluency-lite expected).
• Solid understanding of motion principles (timing, easing, transitions) as applied to digital media.
• Understanding of responsive design and modular frameworks.

Core Competencies

• Systems thinker with strong attention to detail.
• Ability to translate strategy into scalable execution.
• Strong problem-solving and decision-making skills.
• Clear, steady communicator.
• Ability to operate autonomously while modeling accountability.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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