OUR CULTURAL BELIEFS

• Patient Minded I act with the patient’s best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Embrace Diversity I create an environment of awareness and respect.
• Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
• Own It I hold myself and others accountable for results.

THE POSITION:

Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call centre staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, or Spain and the job holder must be legally eligible to work in the European Union or in the UK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call resas-assignedes on an as assigned basis.
• All other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.

• Education: Pharmacy degree or or healthcare degree or equivalent
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• In addition to mother tongue fluency in English is required, other European languages to level C1 or C2 (Common European Framework) should ideally be met.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: Bachelor/Master or Ph.D. in Pharmacy
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and Windows or other Window applications. Utilisation of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energises others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior

Please note: Official Language within EVERSANA is English, therefore applications & CV will only be accepted in English

All your information will be kept confidential according to EEO guidelines.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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