Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The Transportation Team Leader - Control Tower Operations leads day-to-day centralized transportation execution and customer service support across Domino's Supply Chain Centers. This role directs workflow, guides team members, serves as the first point of escalation, and helps ensure consistent execution across order management, load planning, carrier tendering, shipment visibility, exception management, expedited freight, over, short and damaged (OS&D) support, customer communications, and case resolution.

The position also supports team scheduling, coaching, quality monitoring, KPI reporting, shift handoffs, and process documentation. It partners with the Transportation Manager, Supply Chain Center leaders, customer service teams, carriers, suppliers, and internal stakeholders to improve service reliability, issue resolution, communication consistency, data quality, and adoption of Control Tower technology and standard work.

What You'll Do

• Lead, coach, and support team members performing transportation execution and customer service activities, including onboarding, training, development, quality feedback, and performance discussions in partnership with the Transportation Manager.
• Direct daily workflow, case queues, transportation exceptions, priority orders, and service-recovery activities while supporting scheduling, shift coverage, workload balancing, shift handoffs, on-call needs, and operating continuity for a 24/7 environment.
• Oversee order auditing, load planning, carrier tendering, shipment visibility, appointment support, rate and accessorial maintenance, expedited freight, and related Control Tower workflows; confirm work is assigned appropriately and completed accurately within required timelines.
• Serve as the first point of escalation for critical transportation events, customer concerns, unresolved cases, OS&D matters, appointment conflicts, and service-recovery needs; ensure inquiries receive timely, accurate, professional responses and clear ownership.
• Coordinate with carriers, suppliers, Supply Chain Centers, inventory teams, customer service leaders, and Logistics partners to resolve execution issues, support variance and credit-processing research, establish consistent case-management standards, and protect service.
• Monitor transportation and customer service KPIs, review work for quality and process adherence, prepare performance updates and operating summaries, identify recurring issues and root causes, and support corrective actions and continuous improvement.
• Maintain standard work, SOPs, training materials, audit routines, escalation protocols, and shift-handoff practices; support implementation, testing, training, and adoption of TMS, shipment visibility, case-management, communication, and reporting tools in partnership with IT and business stakeholders.

What You'll Bring

In addition to the technical and functional requirements of this role, successful candidates demonstrate Domino's Hungry for MORE Ways of Working:

Be Curious

• Seeks clarity, asks thoughtful questions, and uncovers root causes to solve problems effectively.
• Actively pursues learning opportunities, applies feedback, and continuously develops new skills.

Connect the Dots

• Uses information and insights to identify opportunities and drive informed decisions.
• Builds strong partnerships across teams and considers the broader organizational impact of decisions.

Aim High

• Sets ambitious goals, challenges the status quo, and focuses on work that drives meaningful business results.
• Uses feedback and data to continuously improve performance and outcomes.

Shift Fast

• Adapts quickly to changing priorities and business needs while maintaining focus on results.
• Demonstrates resilience, sound judgment, and the ability to learn from setbacks.

Deliver More

• Takes ownership, executes with discipline, and consistently produces measurable results.
• Identifies opportunities to create additional value for customers, team members, and the business.

Leadership Expectations

• Builds and develops high-performing teams aligned to Domino's Ways of Working.
• Creates accountability, fosters collaboration, and delivers results through others.
• Leads confidently through change while maintaining team engagement and performance.
• Demonstrates enterprise thinking and drives cross-functional alignment to achieve business goals.

• 3+ years of experience in transportation scheduling, planning, brokerage, dispatch, logistics, customer service, or a related role.
• Demonstrated experience directing workflow, supporting team members, leading shifts, or serving as an operational escalation point.
• Strong understanding of transportation execution, carrier coordination, exception management, customer communication, and service recovery.
• Experience managing high volumes of phone, email, system, or case activity in a fast-paced environment.
• Ability to support a 24/7 operation, including scheduling, coverage, and time-sensitive escalation needs.
• Strong leadership, coaching, communication, prioritization, decision-making, and stakeholder-management skills.
• Ability to remain composed, make sound decisions, and direct work during high-impact service events.
• Ability to use operational and customer service data to identify trends, explain root causes, and recommend practical actions.
• Strong customer focus with the ability to balance service, cost, process, and transportation execution needs.
• Strong process orientation and attention to detail, with the ability to reinforce consistent standard work.
• Comfortable partnering with technical teams to improve systems, reporting, case management, and operational visibility.
• May require flexible hours, rotating schedules, weekends, holidays, or on-call coverage to support a 24/7 Control Tower operation.
• Requires frequent use of transportation, visibility, case-management, communication, reporting, and Microsoft Office tools.
• May require occasional travel to SCCs, corporate offices, carriers, suppliers, or project sites for process alignment, training, and operational support.

Preferred Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field preferred; equivalent education and experience may be considered.
• Formal supervisory or team-lead experience preferred.
• Hands-on experience with a TMS, real-time visibility platform, customer-service case-management tool, or comparable operational system.
• Experience developing SOPs, quality audits, shift handoffs, escalation procedures, training materials, scorecards, or improvement routines.
• Experience supporting multi-site distribution, food service, inbound freight, private fleet, or centralized customer service operations.

Benefits:
•    Paid Holidays and Vacation   
•    Medical, Dental & Vision benefits that start on the first day of employment
•    No-cost mental health support for employee and dependents
•    Childcare tuition discounts
•    No-cost fitness, nutrition, and wellness programs 
•    Fertility benefits
•    Adoption assistance
•    401k matching contributions   
•    15% off the purchase price of stock   
•    Company bonus   

All your information will be kept confidential according to EEO guidelines.