DFC Global Corp. is a leading, international, diversified non-bank financial services company responsibly serving unbanked and under-banked consumers and small business owners for over thirty years.

Our customers purchase some or all of their financial services from us rather than from banks and other traditional financial institutions, due to convenience, accessibility and our high quality customer service. We attribute our long-term success to being attuned to our customers' needs, conducting our business responsibly, and contributing to the communities we serve.

We serve our customers from over 1,500 retail storefront locations, and digitally through our websites, mobile phone and other remote platforms. DFC Global Corp. provides consumer financial products and services across a broad geographic footprint in 10 countries across North America and Europe—Canada, the United Kingdom, the United States, Sweden, Finland, Poland, Spain, the Republic of Ireland, Czech Republic and Romania.

DFC Global Corp.'s global retail operations include the brands Money Mart®, The Money Shop®, Insta-Cheques®, Suttons and Robertsons®, The Check Cashing Store®, Sefina®, Helsingin PanttiSM, Optima®, MoneyNow!®, Super Efectivo® and ExpressCredit®. We also offer Internet-based unsecured short-term consumer loans in the United Kingdom primarily under the brand names PaydayUK® and Payday Express®, in Canada under the Money Mart name, in Finland, Sweden, Poland and Spain primarily under the Risicum® and OK Money® brand names, in the Czech Republic under the Money Now!® brand.

The position of IT Project Engineer is a technical role based within the Solutions Engineering team. The role is concerned with the delivery of technical projects in line with our: Infrastructure Solutions Engineering, Project Methodology and service management framework. Maintains a level of knowledge of the business and the hardware operating systems and application software in use throughout the System to be able to advise on the merits and shortcomings of different solutions.

ESSENTIAL RESPONSIBILITIES

• Provide the appropriate design, build, support and maintenance of operating systems, and other related systems software. Manage the up time and operations of primary computer systems.

• Participate, or as required, lead all phases of project life cycle for corporate initiatives - design, build and operate, ensuring technology standards, baselines, and security practices are followed and implemented

• Provide daily administration and support of customer information systems, and financial system on Windows platform including security, coordination of new module updates, system patches, configuration changes and the maintenance of production and test configurations.

• Monitor systems to ensure appropriate performance and SLA’s are not violated. Must have the ability to troubleshoot SAN switching, SAN Storage, and HP Blades hardware as needed. Provide daily and ad hoc system performance reports to management.

• Provide capacity planning for the effective use of current systems and plan for the future growth of the corporation. Support the company’s plans for system consolidation and standardization.

• Create and maintain comprehensive documentation as it relates to server, storage and network topology. Provide required documentation for operational handover from design and build phase of projects.

• Plan and schedule all upgrades and maintenance in such a way as to minimize the ‘downtime’ to the end user. Establish service level agreements with the functional business departments within Aqua.

• Maintain and ensure the reliability of all system backups and restores. Coordinate corporate policies and procedures for the security and recovery of systems (regarding both data and compute equipment) with the entire IS department. Ensure disaster recovery procedures are feasible, practicable, efficient, tested, and implemented.

• Work with the Security & Network group to ensure that the corporate network and entire infrastructure is operated and maintained in a secure environment. 

• Facilitate the implementation of appropriate change management procedures following formal and informal processes when implementing production system changes.

• Ensure timely resolution of incident management events and request fulfillment in accordance with defined Help Desk policies and procedures.

• Participate in the `on-call support rotation' 24 hour-a-day, 7 day-a-week program to support infrastructure operations during non-business hours, as required by the business.

• Stay current with changes and technological advancements in the Information Technology industry.

• All other duties as assigned by management.

• Ongoing coordination of project issues specific to the Project Engineering team, i.e.hardware, software or service procurement; regression planning, business continuity, disaster recovery, etc.

• Identification and coordination of team resources needed in line with plans; the production of detailed technical project plans to ensure effective and timely delivery of Infrastructure Engineering team tasks;

• Formally setting out project dependencies and assumptions upon which plans have been formed & aligned to business’ infrastructure operations.

• Communication of project progress to overall Project Managers, team members and IT Managers.

• Transition of IT services into operations

• Support Single-Sign on solutions through the implementation of AD Federation Services for SaaS applications. 

• Assist infrastructure operations and engineering management teams with managing and implementing multiple IT infrastructure projects for a wide variety of clients. 

• AD/DNS/DHCP SME. Global tech lead on all things Active Directory, including AD federated services to 3rd parties, etc. 

Education:

• Bachelor’s degree in Computer Science, Information Systems or a related field

Knowledge, Skills and Abilities:

• 5+ years of leading effective communications with the business to ensure IT solutions follow System IT Principles for simplification and standardization while meeting business requirements

• Demonstrably customer service focused;

• Ensures the infrastructure solutions delivered are compliant with SAFR and EA standards and external regulatory and statutory requirements

• Strong communication both written and verbal;

• Solid technical skills and understanding of a best practice project engineering frameworks;

• Experience of delivering Technical and / or Business Application projects;

• A broad range of IT skills and strong IT flair coupled with an aptitude for learning and being adaptable to change;

• Detailed technical experience with a broad range of technologies including all Microsoft server, Citrix Netscaler, HP Blades, Microsoft SQL Server, Mobility and Citrix desktop products;

• An understanding of IT architectural practices and the framework;

• An understanding of the ITIL framework and how project delivery fits within service management.

• A professional appearance reflective of the nature of the firm is essential at all times 

• Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance

• Senior IT Project Engineer for SAN, Backup, Virtualization, Business Continuity and Disaster Recovery

• Technical support and expertise on HP C7000 Blade Servers, Microsoft OS 2008/2012, SQL databases, VMware 5.x, Citrix XenDesktop and Storage technologies 

• Responsible for the completion of long-term IT Infrastructure engineering projects.

• Performs a variety of tasks 

• Provide guidance and direct the work of others. A wide degree of creativity and latitude is expected

• Responsible for the completion of long-term IT engineering projects

• Performs engineering design evaluations and works to complete IT projects within budget and scheduling restraints

EOE

All your information will be kept confidential according to EEO guidelines.