WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Responding to customer inquiries, support requests, or emergency calls.
• Collecting relevant information from callers, such as location, nature of the issue, and urgency.
• Offering assistance, troubleshooting issues, or directing callers to appropriate resources.
• Documenting details of calls and interactions in a system for record-keeping and follow-up.
• Processing various forms of requests (could be service requests, inquiries, or confirmations) from customers or clients.
• Inputting information about requests into a database or a tracking system.
• Ensuring that all necessary information is accurate and complete before proceeding to the next steps.
• Informing clients about the status of their requests or any necessary additional steps.

Dispatch

• Organizing the deployment of personnel, vehicles, or resources in response to requests received.
• Using radios, phones, software, or other communication tools to relay information to dispatch teams or field operatives.
• Assessing the urgency and importance of requests to determine dispatch order.
• Keeping track of dispatched services to ensure timely response and service delivery, adjusting plans as needed.

WHO ARE WE LOOKING FOR?

• Minimum 2 year experience in a similar role is required
• Strong verbal and written communication abilities to interact effectively with clients and team members.
• Ability to manage multiple tasks and workflow efficiently.
• Quickly addressing issues and identifying solutions when problems arise.
• Ensuring that all information is accurately recorded and processed.
• A high level of service for customers or clients.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.

#IND1