Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose:
Head of Digital Enabler takes care of and acts as a main point of contact for highly complex day to day business steering of resources that coordinate services for international customers. Holder of the position is responsible for fulfilling corporate goals for strategy, productivity, quality and financial efficiency in respective areas.
Head of Digital Enabler is responsible for resource management, planning and evaluating activities in the assigned area of operational responsibility.

WHAT WILL YOU DO?

Act according to valid legislation and  Slovak Labor code.

Processes and service delivery

• Maintain relationships with counterparts and other stakeholders by effective communication.
• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
• Collect and provide feedback on contract terms and conditions compliance.
• Steer contract negotiations, new customer onboarding, process documentation, customer visits in the respective area.
• Request and monitor purchase order entry and ensures all PO to be available before start of business.
• Actively search new business opportunities in TSI in order to bring additional savings to mother company and utilize existing resources.

Quality assurance

• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
• Continuously improve processes and products/services in assigned area, plan improvements and implement improvement programs.
• Coordinate and control operations, processes, take-over and delivery of services according to standard / processes.
• Coordinate and control activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.
• Participate in on-call shifts in the “manager on duty” role. 

Budgets and finances

• Plan, adjust and control financial and other business plans to be able to effectively manage business of assigned org.unit.
• Control finance and efficiency management initiatives and financial results across the assigned organizational units and sub-units.

People

• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

YOU WILL SUCCEED IF YOU:

• Hold a Master's degree and have 5+ years of experience in Legal function. 
• Speak English at an Advanced (C1) level and German at B2 level.

Value orientation and sense of responsibility

• Act according to the guiding principles and corporate policies (Code of conduct, Employee handbook etc.) and identify with corporate as a brand (demonstrate positive attitude inside and outside the company).
• Walk the talks and take responsibility for your own actions.
• Treat colleagues and customers in the same service-oriented way.
• Act as a role model according to the company values.
• Encourage and support value oriented company culture. 

Communication & intercultural skills

• Communicate appropriately to target group and situation in a solution oriented way.
• Ensure clear understanding and prevent misunderstandings.
• Deal with people in the intercultural context respectfully and negotiate in a fair manner and achieve sustainable results. 
• Act as a role model of effective and respectful communication. 
• Are transferring this way of communication to subordinates.
• Communicate effectively complex business matters towards international level/ counterparts and DT SYSO management.

Drive change

• You are open to change within your area of responsibility and engage others. 
• Support innovative approach or way of doing things & consider different view on an issue.
• Act as a role model where change is concerned.
• Initiate and drive change to support innovations. 

Leadership & strategic thinking​​​​​​​

• Act as role model and motivate others to contribute overall strategy.
• Delegate tasks in order to reach effective team work and reach the goals.
• Inspire, coache and empower people.
• Find the balance between business needs and employee needs. 
• Provide people with the information in time in order to ensure right decision making.
• Regularly give constructive feedback. 
• Involve team into decision making in order to build loyal team which is able to deal with difficult challenges.
• Use appropriate tactical approach considering big picture.
• Inspire and motivate others to act in line with DTAG strategy.

Staffing and development​​​​​​​

• Ensure, that the business is correctly staffed by the right number of people with the skills relevant to the business needs.
• Move people to right places within the company.
• Use coaching techniques to develop people. 
• Considering changing business predicts future development needs for your area of responsibility.

Performance and result orientation ​​​​​​​

• Recognize and evaluate expected performance.
• Actively work with team to improve effectivity and performance.
• Deliver results in time and with required quality.
• Prioritize effectively in daily operation and act accordingly.
• Take responsibility for own decisions.
• Support others/team to achieve defined results.
• Effectively work with the resources to reach best results.

Financial planning

• Have the knowledge & understanding of the budget process.
• Effectively manage all cost elements. 
• You are able to discuss costing & financial planning with counterparts and internal teams.
• Have understanding of contracts and contract change process (Framework agreement, Delivery Agreement, SLA, OLA, etc.) and organize business accordingly.
• Are in control of forecasting & budgeting within your area of responsibility & reflect future challenges & opportunities in financial planning.

Service responsibility & Technical expertise​​​​​​​

• Understand the portfolio and processes, how it maps to the business and applies accordingly.
• Have end to end ownership for the service and delivers required quality in order to meet SLA.
• Demonstrate in-depth technical & operational knowledge to support timely resolution of a problem.
• Demonstrate end to end ownership for the service and actively steer delivery of service elements.
• Ensure understanding of service chain and cooperation across the organization. 

Customer orientation 

• Think & act in a customer-oriented manner.
• Create customer oriented culture within the organization. 
• Build trust & reputation for exceptional customer service by delivering as promised. 
• Look for ways of further development of existing relationships with customers.
• Share your experience with other departments and units to improve delivered services.
• Your aim is to develop relations with customers and overachieve customer’s  expectation.
• Lead others in order to develop long term customer relationships.

Stakeholders management

• Identify stakeholders & roles they play.
• Understand needs of the stakeholders and deliver according to expectations.
• Actively steer and develop stakeholders' relationships.

Business development & growth 

• Understand business needs and identify possible opportunities. 
• Work within your team in order to drive business growth.
• Understand how changes can impact opportunities & utilise these when working with the client.
• Think and act as an ambassador of TSSK portfolio to support business development on company level.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2420€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.