Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.         

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia. OS is one of the leading ICT service providers in the German market and is considered the backbone of digitization in medium-sized companies. With almost 1,000 highly qualified employees, OS develops and operates the most modern IT systems for our customers, ensures long-term system support, and maintains the availability of critical business processes. 

If you are a German-speaking, new-technology-looking team player, our team would be the right home base for you.                             

WHAT WILL YOU DO?

• Responsible for the planning, conceptualization, and implementation of commissioning and operation of complex security systems
• Identifying and analyzing problems and initiating corrective actions
• Project planning and execution of commissioning and operation
• Problem detection and documentation using a trouble ticket system, even in complex system environments
• Initiating escalation procedures in case of critical issues
• Acting as a subject matter expert
• Representing the Network Administration department in cross-functional solution teams
• Evaluating and assessing new technologies
• Administering security and network systems in use
• Integrating new customers into existing operational processes
• Handling and executing complex tasks
• Installing and maintaining tools
• Designing and introducing supporting tools
• Contributing to the development and planning of service concepts
• Coordinating order processing

YOU WILL SUCCEED IF YOU:

• Completed vocational training
• Two years of professional experience, including at least one year in IT administration
• Customer-oriented, entrepreneurial thinking and actions
• Professional, trustworthy, and empathetic appearance
• Systematic and structured approach to work
• Analytical and conceptual thinking ability
• Flexibility, resilience, and willingness to perform
• Good and broad technical understanding
• Good knowledge in the target task area as well as in related technologies
• Proficient in MS Office applications
• Team player with strong cooperation and conflict resolution skills
• Good command of German and English
• Knowledge of firewalls (Checkpoint, Fortinet, Palo Alto, Cisco ASA/Firepower)
• Knowledge of various network topologies (Ethernet, WLAN, etc.)
• Knowledge of network protocols (TCP/IP, OSPF, BGP, MPLS)
• Familiarity with services (Multicast, DHCP, DNS, NAT, TACACS, and Radius)
• Knowledge of network infrastructures
• Experience working in project teams
• Experience in cross-functional workgroups and task forces

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.