Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology.

The mission of our Customer Interaction Automated (CIA) Hub is: We make customers into fans, by solving their requests across all dialog channels at any time, in a personalized and precise interaction, bases on intelligent best-in-class technology. We achieve this with our digital assistant “FragMagenta”.
FragMagenta is a chat- and voicebot, that has been supporting our customers since 2016 by solving their service questions for free, digitally and via several different entry points. It is reachable at any time via the web, the MeinMagenta App as well as WhatsApp and helps our customers with topics such as invoice, termination of contract, order, contract or move. The digital assistant furthermore helps with incidents as well as several other topics and forwards any more complex issues to an agent. Due to continuous improvement and machine learning, FragMagenta covers a wide area of topics and increasing dialog capabilities.

WHAT WILL YOU DO?

As a System Architect and Lead Software Developer, you will play a key role in designing, developing, and maintaining cutting-edge speech applications, products and corresponding services. You will work closely with cross-functional Agile teams to deliver high-quality software solutions that meet our customers' needs.

These include in particular:

• Development of speech applications including design, development, testing, rollout and maintenance.
• Design of scalable and robust software solutions (voice applications, web frontend, backend) including infrastructure, sizing and interaction between the components.
• Collaborate with product owner and other developers to understand requirements and translate them into technical specifications.
• Write clean, efficient, and well-tested code using modern programming languages and technologies.
• Continuously refactor and improve existing codebase to ensure code quality and performance.
• Last Level support for Operation.
• Stay up-to-date with the latest trends and best practices in software development and language technologies.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Maintaining current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with the team in bringing in new technologies.

YOU WILL SUCCEED IF YOU:

• have deep knowledge of voice solution including VXML, SIP, VOIP, Genesys Voice Portal, SS7, RIVR, AudioCodes SBC,
• knowledge of software solution design including infrastructure and sizing,
• experience with the creation of valid and modern interaction-concepts (Call Flows, Web Apps),
• programming experience with at least one modern language such as Java, JavaScript, Python including object-oriented design,
• experience in software development (Java, Bicep/Terraform, Shell/Bash/Sql,….),
• experience with release systems, versioning systems and CI/CD workflows and tools (Gitlab, Maven/Gradle…..),
• experience with databases (relational/non-relational),
• experience with application/web server (JBOSS, Tomcat, Apache),
• experience with Cloud Environments (Azure/AWS),
• technologies (RIVR, Spring, Spring Boot, EJB, Rest-Services, J2E, React, JSF, Javascript),
• analytical thinking Tasks & responsibilities.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will vary and will not be lower than 2050€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.