Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Our Workplace hub provides globally standardized, user-friendly, and integrated services for the IT workplace within Deutsche Telekom AG, tailored to the specific needs of user groups throughout the entire lifecycle.

To realize this vision, we have established services along the value streams of the Service Hub. These services encompass end-to-end responsibility. There are opportunities for personal development as well as service enhancement.

In Service Hub Workplace Service Client, the following value streams are represented:

• Client Engineering
• Software Distribution & Automation
• Software Lifecycle
• Hardware Logistics & Support

WHAT WILL YOU DO?

As an Operations Manager Agile in the Unified Endpoint Management area, the following tasks are part of your responsibilities:

• Advancing the service by introducing new features to support digital work environments.
• Identifying, analyzing, and structuring technical requirements (functional extensions, consolidation & standardization, technology transition, cost optimization, efficiency enhancement)
• Conducting feasibility analyses, cost calculations, and effort estimations.
• Assuming and executing technical operational responsibility (application, database, middleware, and infrastructure) for the Unified Endpoint Management platform (VMware Workspace ONE); operational contact for all technical matters
• Accountable for technical and operational service concepts, commissioning in the Telekom IT data center, and quality assurance of technical deliverables
• Managing all upstream and downstream operational units and service providers, particularly the operations team and the platform manufacturer
• Directing operational processes such as patch management, capacity management, release management, etc., for the Unified Endpoint Management platform
• Supporting central incident and problem management processes with functional and technical expertise
• Ensuring continuous quality improvements in Unified Endpoint Management
• Engaging with suppliers and solution providers of Unified Endpoint Management technologies

YOU WILL SUCCEED IF YOU:

Your ideal skill set / Experience

Completed degree in Computer Science, Business Informatics, or Business Administration with a technical focus, or a comparable vocational training. At least three to five years of professional experience in the field of Enterprise Mobility Management / Unified Endpoint Management. In-depth expertise and substantial experience:

• with at least one of the leading Unified Endpoint Management Suites, ideally VMware Workspace ONE or Microsoft Intune
• in system architectures and IT solutions within the Unified Endpoint Management context
• in operational management of a Unified Endpoint Management solution, encompassing automation, monitoring, and provisioning
• with Microsoft applications, particularly Microsoft Exchange, SQL Server, Active Directory, and proficiency in Microsoft scripting, e.g., Windows PowerShell.
• Solid experience in data center environments: networking, firewall, WAN, VLAN, etc.
• Proven comprehensive knowledge and experience in Service Management demonstrated by a certification (e.g., ITIL V3/V4).
• Detailed proficiency in requirement analysis and creating technical and operational concepts and documentation.
• Agile mindset and experience with agile methodologies (SCRUM, DevOps).
• Good understanding of project management methods and experience in managing (partial) projects.
• Sound business knowledge and experience in calculating business cases and conducting cost-benefit analyses.
• Strong industry knowledge of deployed technologies, standards, and innovation trends in the Unified Endpoint Management field.
• High level of customer, solution, and service orientation, organizational skills, initiative, and willingness to perform.
• Ideally good German and proficient English skills (at least CEF Level C1).

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.