A Deutsche Telekom IT Solutions (korábban IT Services Hungary, ITSH) Magyarország legnagyobb IKT-munkaadója, a Deutsche Telekom Csoport tagja. A 2006-ban alakult, több mint 5000 fős cég az informatikai és telekommunikációs szolgáltatások széles körét nyújtja. A vállalat 2019-ben elnyerte a Nemzeti Befektetési Ügynökség (HIPA) legjobb oktatási együttműködésért járó díját, a PwC Magyarország független felmérése alapján a legvonzóbb magyarországi munkahelyek közé tartozik, és a legetikusabb multinacionális vállalat címét is megkapta. A cég folyamatosan fejleszti négy – budapesti, debreceni, pécsi és szegedi – telephelyét, és várja képzett informatikai szakemberek jelentkezését a csapatába.

The CQM team provides support from a business analysis perspective with audits, ITIL-based processes and best-in-class solutions, and this team holds internal mindset trainings, ensures efficiency by leading TSI Six Sigma projects, supports global and internal processes, and provides PoP HU reports for quality control. The team controls and supports the internal and external certification process. ISO9001, ISO27001, ISO20 000-1, ISO14001, OHSAS18001

The team is distributed into several sub units:

• Quality management / internal auditors
  • Internal external audits
  • IMS operation
  • Company wide document management
• Process management
  • Process design
  • Process revision

The team members are located in three different locations in Hungary, at Budapest, Debrecen. Therefore the willingness to travel and a great online presence supported by the ability to use collaboration tools is a must have to be effective in the role.

Major stakeholders are from Germany and Hungary, the business language is English but German is a big advantage and occasionally preferable.

Tasks:

• Ensuring the fulfillment of the team’s expected service level
• Managing performance and skill evaluations of employees together with stakeholders
• Setting up and tracking career paths to enable personal development in accordance with business goals
• Leading employees with various professional competencies
• Managing daily operational tasks
• Monitoring the execution of tasks, ensuring the appropriate workload / work distribution within the team
• Managing resources (work schedules, holidays, substitution plans)
• Employee lifecycle management including: hiring, selection of talents, performing job interviews, onboarding, regular dialogues with employees, continuous development
• Transferring operational and other relevant business information towards the team
• Ensuring welfare of the team: enabling efficient team work and conflict handling
• Tracking the productivity and operational performance of the team, setting targets, executing corrective actions when needed
• Ensuring the efficient use of corporate assets; applying proper processes, methodologies and standards
• Taking the roles specified in Document Handling Policy
• Handling of occasional management processes (self-governance and responsibility)
• Performing work in international teams, in an integrated, virtual work environment
• Cost & capacity management
• Participating in the elaboration and realization of the business unit’s strategy and goals

• Min. 3+ years of relevant professional experience, college degree is not a must but it is an advantage
• People management and leadership skills
• Experience in managing medium (20+) sized groups
• General knowledge of IT and Quality management concepts
• Experience or high level understanding of quality management and integrated management system
• General understanding of business concepts and frameworks:
  • ITIL
  • Agile / SCRUM
  • Problem solving skills
  • Agile mindset
  • Ability to work in complex working environment
  • Ability to motivate and instruct co-workers and delegating tasks
  • Self-dependence and responsibility
  • Flexibility
  • Team-player attitude
  • Good communication skills

Language:

• Fluent English knowledge (C1)
• German is an advantage

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.