Account Manager, Client Services

  • 515 North State Street, Chicago, IL
  • Employees can work remotely
  • Full-time

Company Description

iProspect, a dentsu company, is a global digital-first end to end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can excel. Our differences make us richer and ensure stronger relationships with each other and foster greater impact for our clients. We engage with our communities to create positive social impact by promoting equity and working to create a digital society that works for all.

Job Description

*This person can work remotely but has to be available for Central Time Zone business hours*

The Account Manger exhibits the necessary skills of the account discipline. This person is a builder of the client relationship, a digital marketer, a company facilitator, and an opportunist that helps grow the business. This position also demonstrates the ability to use key tenets of project management, including project definition, scope and risk management; strategy, including understanding of business objectives; measurement and analysis and team management. 

Key Accountabilities: 

  • Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like 

  • Skillful collaborator, with a keen analytical eye and can work across multiple lines of business (clients) and internal departments in developing strategies to help deliver against client goals  

  • Supports the Associate Director in the execution of the day-to-day projects by contributing ideas and promote team culture that positively impact overall team business goals  

  • Owns, manages and delivers against a 30–45-day initiatives in support of Paid Search & website marketing campaigns built in collaboration with the cross-functional teams  

  • Actively manage client expectations and effectively communicate changes to plans  

  • Understanding of the digital marketing channel and its role in support of business/financial objectives and the larger business picture and Works collaboratively to translate strategic vision into tactical solutions and results 

  • Possesses and demonstrates a thorough knowledge of the dynamics of the client’s business, including competitive landscape 

  • Leads preparation for and participates in quarterly business review meetings and other client meetings as required (including new business pitches) 

  • Builds trust and maintains strong relationships with clients and internal cross-functional team members  

Qualifications

  • Experience in managing digital marketing initiatives, specifically related to integrated marketing campaigns  

  • 2-3 years agency experience required, in one or more disciplines  

  • Ability to manage multiple work streams to complete projects successfully  

  • Experience working with financial data and maintaining budgets 

  • Ability to analyze complex issues and to develop relevant and realistic plans, programs and recommendations to solve client challenges 

  • Detail-oriented and a strong planner  

  • Outstanding communication and interpersonal skills 

  • Experience presenting information both orally and in writing  

  • High levels of integrity, autonomy, and self-motivation 

  • Bachelor’s degree, in related field preferred 

 

Additional Information

What you get...

  • Generous paid holiday schedule
  • Friday Me Time—no meeting Fridays
  • Flexible Working Options—WFH, visit office if that’s your preference
  • Opportunity to get experience with a variety of leading brands
  • Comprehensive healthcare plans
  • 401(k) with employer match
  • Flexible time-off
  • 16 weeks paid parental leave

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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