At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and Africa Consulting Services (ACS), which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician and make a real impact on our organisation's technology infrastructure. In this 6-month contract role, you'll deliver hands-on technical support, performing hardware, software, and peripheral updates and repairs within our defined SLA framework. You'll be at the forefront of user support, troubleshooting computer systems and peripheral equipment whilst providing valuable guidance to colleagues on system usage.

We're seeking a proactive professional with 1+ years of IT support experience, ideally gained within a large corporate environment, who is ready to develop their technical expertise and build meaningful client relationships.

What You'll Do

• Deliver exceptional first-line support, resolving user IT queries on hardware and software issues efficiently and professionally
• Install, configure, and maintain standard hardware and software across the organisation
• Build and nurture strong client relationships through responsive, quality service delivery
• Monitor and maintain our SLA performance (98% target) on ServiceNow, ensuring accountability and continuous improvement
• Log and track all system details accurately, maintaining comprehensive records for audit and knowledge purposes
• Escalate complex technical issues to specialist teams whilst providing clear documentation and context
• Collaborate seamlessly with the ATS team to resolve calls swiftly and efficiently
• Support colleagues during absences, demonstrating flexibility and team commitment
• Manage third-party vendor calls and coordinate external technical support
• Provide ad hoc training to end users on MS Office Suite, IT processes, and system procedures
• Assist with audio-visual setups for organisational events, expanding your technical skillset
• Maintain a professional, organised work environment that reflects Deloitte's standards

Why You'll Succeed in This Role

• Sound technical knowledge of Microsoft Office Suite and operating systems
• Advanced understanding of networks, IT infrastructure, and applications
• Strong problem-solving abilities with a commitment to user satisfaction
• Excellent communication skills and a collaborative approach to teamwork
• Attention to detail and accountability in all technical documentation
• Awareness of IT security risks and alignment with Deloitte policies and processes

• CompTIA A+ and/or N+ certification
• Minimum 1 year of IT support experience, preferably within a large corporate environment
• Proficiency in Microsoft Office Suite and operating systems
• Knowledge of IT infrastructure, networks, and applications

Desirable Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification
• Experience with ServiceNow or similar IT service management platforms
• Proven track record of maintaining high SLA performance
• Experience in a fast-paced, corporate IT support environment

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.