At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

We are seeking a User Adoption Lead to drive adoption of analytics products across the business. You will ensure users understand, trust and apply insights in day‑to‑day decision making so that minimum viable products generate measurable behaviour change and business value. You will create and deliver adoption strategies, training and enablement activities that move teams from manual reporting to dashboard‑led decisions. You will work closely with product teams, analysts and business stakeholders to identify adoption risks, run enablement sessions and track usage and outcomes.

Key responsibilities

• Create communications and adoption plans for analytics releases.
• Identify user groups, stakeholder impacts and adoption risks.
• Develop launch materials, user guidance and training content.
• Run demonstrations, enablement sessions and feedback loops.
• Track usage, satisfaction and behavioural adoption metrics.
• Support migration from manual reporting to dashboard‑led decisions and embed sustained behaviour change.

Minimum 5 years' experience in change management or organisational development/transformation.

• Strong experience in change planning and resistance management.
• Excellent stakeholder engagement and facilitation skills.
• Clear communications and storytelling for non‑technical audiences.
• Ability to design and deliver user training and enablement.
• Data literacy and understanding of analytics product use cases.
• Experience defining and tracking adoption and success metrics.
• User enablement focus and practical coaching skills.

Key behavioural competencies 

• Communication — explains complex ideas clearly to different audiences.
• Stakeholder management — builds trust and secures buy‑in.
• Analytical thinking — uses evidence to design effective adoption approaches.
• Continuous improvement and curiosity — experiments, learns and refines approaches.
• Prioritisation and decision making — focuses effort to deliver maximum business value.
• Outcome orientation — defines measures of success and drives improvements based on results.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.