The African Medical Centre of Excellence (AMCE) in partnership with King's College Hospital London (KCH) is seeking talented individuals to fill the role of Receptionist (Registration, Front Desk, Admission).

The African Medical Centre of Excellence, Abuja (AMCE Abuja), a multi-specialty medical institution developed by Afreximbank in partnership with King's College Hospital London (KCH) aims to revolutionize healthcare in Africa. Established to address critical gaps, the AMCE Abuja is committed to providing world-class care through innovative research, development, and education. The partnership with King's College Hospital ensures global expertise, world-class clinical training, research, and professional development. The Centre will offer comprehensive services in oncology, haematology, cardiovascular care, and general healthcare across the continent, with plans for expansion. The construction phase, supported by global partners, precedes a phased rollout over six years, evolving into a 500-bed facility.

Set to commence operations in early 2025, this flagship facility in Abuja is a key part of Afreximbank’s network of healthcare facilities, actively countering brain drain, reducing medical tourism by offering advanced procedures such as stem cell transplantation and state-of-the-art treatments for various diseases, and fostering employment opportunities. The vision for the AMCE initiative is to shape a healthier and more educated future for Africa.

Applications Close

Friday, February 21, 2025.

Job Purpose

The Receptionist is responsible for welcoming guests, managing patient registration, handling admission processes, and providing accurate information. The role holder will manage a seamless experience for all stakeholders by maintaining a professional demeanor and delivering exceptional customer service.

Core Responsibilities

Patient Registration and Documentation

• Greet patients and visitors warmly, ensuring they feel welcomed and valued during their visit.
• Accurately collect and verify patient information, including personal and insurance details, for registration purposes.
• Maintain and update patient records in the hospital information system to ensure accuracy and compliance.
• Guide patients through the registration process, addressing any questions or concerns they may have.
• Ensure that all registration procedures adhere to organizational policies and confidentiality standards.

Front Desk Operations

• Provide prompt and courteous responses to inquiries from patients, visitors, and staff members.
• Manage the reception area by maintaining cleanliness, orderliness, and a professional appearance.
• Schedule appointments for patients in collaboration with clinical departments and ensure accurate entries in the system.
• Handle incoming calls professionally, transferring them to the appropriate departments or providing relevant information.
• Monitor waiting areas to ensure patients are informed about delays and provided with necessary updates.

Admissions Coordination

• Facilitate the admission process by explaining procedures and collecting required documentation from patients.
• Liaise with clinical and administrative teams to ensure a smooth admission experience for patients.
• Confirm bed availability and coordinate with relevant departments to allocate rooms for admitted patients.
• Ensure patients and their families are informed about hospital policies, fees, and any required pre-admission preparations.
• Maintain records of admissions and discharges, ensuring timely and accurate updates in the system.

Customer Service and Problem Resolution

• Address patient and visitor concerns with empathy, ensuring a positive experience even during challenging situations.
• Resolve issues or escalate complex problems to the Front Office Supervisor for prompt resolution.
• Solicit feedback from patients and visitors to identify areas for service improvement.
• Educate patients and visitors about available services, facilities, and procedures to enhance their experience.
• Maintain professionalism and composure while managing challenging interactions with patients or visitors.

Compliance and Confidentiality

• Ensure compliance with all regulatory requirements, including data protection and patient confidentiality standards.
• Handle sensitive patient information with the utmost discretion, ensuring privacy at all times.
• Adhere to safety and infection control protocols while interacting with patients and handling documentation.
• Participate in regular training and updates on hospital policies and procedures to ensure compliance.
• Support emergency response protocols by providing accurate information to patients and visitors during crises.

Educational Requirements

• Bachelor’s Degree in Mass Communications, Healthcare Administration or a relevant field.

Professional Requirements

• Certification as a Customer Relationship Management Professional is desirable.

Experience Requirements

• Minimum of 3 years of experience in a front desk or customer service role, preferably in a healthcare setting.
• Familiarity with hospital information systems and patient management software.

Knowledge Requirements

• Understanding of healthcare registration, admission, and front desk procedures.
• Familiarity with patient confidentiality and data protection laws.
• Basic knowledge of medical terminology and hospital operations.

Skill Requirements

• Excellent communication and interpersonal skills to engage effectively with patients and visitors.
• Proficiency in using computer systems, including MS Office and hospital management software.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Attention to detail to ensure accuracy in registration and admission documentation.
• Problem-solving skills to address patient and visitor concerns promptly.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable.
• Ability to adapt accordingly.
• High levels of honesty and integrity
• High level of integrity and discretion in handling patient and clinical information.
• Exceptional interpersonal skills for collaboration with medical staff and stakeholders.
• Proactive problem-solving and decision-making abilities.

African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics.