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About the Division

As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams: 

• PMO – Project Management Office
• BMS – Business Management Services
• SAP – Systems, Applications and Products
• IAAS - Infrastructure as a service
• BSASI – ATS Business Analysis
• CAD - Centre of Application Development
• USS – User Support Services

We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

• Champion leadership in the implementation of strategy within the business through effective management and development of the team and building of strong relationships across serviced business areas.
• Develops and maintains the vision and strategy in line with business objectives and priorities and considering key client requirements, regulatory requirements, and Technology trends.
• Develops and maintains a comprehensive Infrastructure and Cloud program for Africa and oversees the execution.
• Manages research and development activities designed to assess need, analyse costs and benefits and develops strategies for deploying progressive Infrastructure and Cloud techniques and technologies.
• Manage the IT Infrastructure, Networks, Cloud and Collaboration (INCC) environment for Deloitte Africa to meet the agreed Service Levels with Global and the business. The INCC environment is the backbone of the Business Systems for Deloitte and must be reliable, stable, and well managed to minimise IT Infrastructure down time for the firm.
• Manage the INCC team to ensure stability of this environment following a structured process; leverage off the lessons learned to a supplement existing Africa Technology Services (ATS) approaches and methodologies.
• Ensure preventative maintenance measures are in place to minimise risk to the firm and to manage service levels. Manage incidents, develop, and ensure that the required plans, architecture, and strategies are in place for this area.
• Implement where possible, the required monitoring tools to achieve service levels, prevent down time and identify areas for improvement.
• Champion and lead the client solutions in the Cloud, define procedures for deployment of new installations, system upgrades and ongoing operations. In addition, system up time and performance will be key operational metrics maintained by the Leader. The Leader will be instrumental in selecting solutions, managing costs, and directing capital investments.
• Adopt and deploy cloud solution to embrace the Cloud First Strategy of Deloitte Africa and Deloitte Global.
• Sets and implements consistent Standards, Uniformity and Security for the Infrastructure and Cloud operations and support. Drive adoption of Infrastructure and cloud policies and standards; monitor compliance with policies and standards, develop risk treatment plan, and implement remediation plans (as needed) to address noncompliance with policies and standards.
• Align with Deloitte Technology (Global) on policies, standards, and architectures.
• Be part of a Deloitte Global CTO organisation and have the opportunity to shape the future of the IT landscape of the Deloitte Africa Member firm and Deloitte Global.
• Manage the budget and forecast within the Infrastructure Team as this would have a major impact on the total IT Budget (especially in the area of connectivity).
• Responsible for all IT infrastructure nationally including Storage and processing, IT Facilities, Utilities, Workstation Image, connectivity (data and voice communications).
• Manage the Infrastructure and Cloud staff, including hiring, training, talent development and performance management.
• Manage external resources and third-party SLA’s including supporting contracts negotiations and managing external resources.

Key Performance Areas

Strategic Impact

• Contributes to input on strategy for Service Area based on area of expertise.
•  Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s including:

→ Development of content for identified change initiatives and drive implementation of these.

→ Setting of implementation plans with team/s including timelines, actions, and measures for success.

→ Delegation to skilled subordinates to deliver.

→ Defined communication process to leadership and team members

→ Timely and detailed reporting on status of implementation to leadership

• Provides significant support to leadership in communication and implementation of the Firm's strategic objectives.
• Understands the EXCO mandate to Service Area and communicates this clearly to team/s.
• Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility.
• Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice.
• Based on expertise and experience, advises, and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise

Client Impact: External / Internal

• Oversees delivery of specific area of expertise to Service Line/s on a national basis
• Provides expert professional input on strategic and complex issues related to area of expertise.
• Forms appropriate judgements based on careful analysis to make sound business decisions on issues.
• Contributes to thought leadership initiatives and shares knowledge and expertise with client, Service Area, colleagues, and teams.
• Holds regular meetings with teams to communicate Service Line / Area feedback on delivery and functional requirements.

Operational Effectiveness

• Monitors delivery by teams against client expectations.
• Gives direction and support to teams on client requirements and team achievements.
• Keeps Service Line /Area leadership teams updated on status of all projects within area of responsibility.
• Manages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possible.
• Demonstrates Deloitte value of exceptional service to internal clients through personal example, growing the firm’s brand and talent development.

Development/Growth of Team

• Identifies, recruits, mentors, and develops Service Area team members. 
• Acts as counsellor to manager level staff within Service Line, ensuring effective coaching and guidance in development and career growth.
• Develops effective relationships with key talent in Service Area and ensures they are well supported in their career growth.
• Maintains robust succession plan for all senior/critical resource, depending on the profile / need expertise.
• Empowers managers through effective delegation.
• Provides consistent recognition and encouragement to teams and leads by example.
• Demonstrates commitment to transformation agenda of the firm.

Budgets / Profitability

• Provides annual budget input for area of responsibility for approval and integration into Service Area budget.
• Manages costs for designated area and ensures time and expenses are submitted weekly

Cloud Maintenance & Development

• Cloud
  • Lead, advise and responsible for the implementation of cloud-based initiatives to ensure that systems are scalable, reliable, secure, and supportable and that they achieve business and IT performance and budgetary objectives.
  • Brokerage of the Cloud platform and products offerings to internal stakeholders and external clients
  • Conduct technical studies and evaluations of business area requirements and recommends to management appropriate cloud technology options.
  • Create a standard for Cloud services across Africa.
  • Distill business requirements to define scope and functionality of product offering.
  • Design creative technical solutions to solve business solutions.
  • Conduct third-party product evaluation and lead integration when necessary.
  • Responsible for the overall operation of Deloitte’s Cloud Intelligence offering. This includes uptime, deployment, and administration.
  • Oversee vendor/product evaluations, benchmarking, prototyping and on boarding applications to the cloud.
• Responsible and accountable for the acquisition, implementation and maintenance and development of IT Infrastructure nationally.
• The definition, agreement, and review of all operations of statements of services agreements, within IT infrastructure, namely. This includes:

-IT Facilities

-Authentication (MS Active Directory)

-Electronic Mail (MS Exchange)

-Backups & Restore

-File & Print services

-Connectivity (data & voice), Data: LAN, WAN, GWAN, Internet, Broadband, Wireless; Voice: SMS, Voicemail, Telephony management

-Operation Security, for the above

• To ensure that it operates at optimal levels.
• Provide input into other departmental Strategies and Architectures, Projects, and Business cases.
• Manage and measure third-party vendors against an agreed contract/SLA.
• Manage vendor contracts and payment.
• IT infrastructure uptime.
• Network perimeter and internal security and authentication.
• Monitoring, Configuration and Capacity Management of all IT infrastructure services provided.

Minimum Qualifications

• Degree

Desired Qualifications

• Postgraduate qualification (Relevant to Service Area / Business Management, etc.)

Minimum Experience

• 5-10 years ICT experience relevant to an IT Operations environment with strong emphasis on an IT Infrastructure environment with a minimum of 5 years management experience.
• Business Acumen, ICT skill set, Good practical experience in meeting client expectations, with at least 3-5 years management experience.
• An understanding of change control, incident management, problem management, vendor relationship management & contract management experience.
• Good financial management experience (budgets, reduction of costs), negotiation techniques/skills.
• IT Management in EUC and IT Infrastructure.

Desired Experience

• 10+ years ICT experience relevant to an IT Operations environment with strong emphasis on an IT Infrastructure and cloud environment with a minimum of 5-8 years management experience with responsibilities of making decisions as a CTO for Deloitte Africa.

Key Competencies required:

Technical Competencies

• Expert in field with excellent industry and business knowledge.
• Demonstrated leadership skills.
• Ability to interpret, communicate and implement strategy.
• Demonstrated execution of complex projects within timeframes and cost.
• Experienced in development and delivery of professional presentations.
• Excellent report writing skills.
• Solid financial knowledge.
• Excellent negotiation skills.
• Contract management skills.

Behavioural Competencies

• Exceptional communication skills, both written and verbal.
• Strong interpersonal and relationship building skills.
• Excellent mentorship and coaching ability with desire to develop self and others.
• Strong client delivery focus.
• Highly adaptable, managing change and ambiguity with ease.
• Focus on quality and risk.
• Excellent problem-solving ability.
• Exceptional business acumen.

Senior Manager Talent Standards

Living our Purpose - Acts as a role model and inspires others to embrace and live our purpose and values.

Competitive Edge - Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement.

Influence - Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact.

Performance drive - Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders.

Strategic direction -Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives.

Talent development - Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops, and retains top talent and high performing teams.

Inspirational leadership - Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.