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About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

• Specialist role supporting the Project services team to standardize project processes and effectively deliver on project services system upgrades and enhancement projects.
• Provides technical support to the projects services accountants in business for all PS related queries.
• Compliance with standardized project services processes and controls aligned to Deloitte’s risk processes and governance

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:
  • Provides support to management in the implementation of change initiatives. 
  • Works with team to complete work by set deadlines and advising manager of any issues prior to deadlines.
• Develops relationships with Project Accountants in business to understand their business and requirements.
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to  business

Business impact

• Independently delivers quality work within area of expertise, within deadlines.
• Provides business with sound professional advice and support on issues arising within area of expertise without reference to superior.
• Applies solutions to technical issues that arise within area of expertise, with minimal input from management.
• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to business.
• Communicates regularly with both line manager and business to meet deliverable expectations in specific area of expertise

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these.
• Independently delivers on designated tasks within area of expertise.
• Provides line manager with detailed reporting on status of deliverables on a regular basis.
• Manages risk in area of engagement in alignment with Deloitte policies and processes.
• Reviews own work prior to submission to ensure a high standard of quality and provide guidance to project service accountants in business on quality standards

Development/ Growth of Team

• Shares expertise and knowledge with Project Services Accountants
• Actively works to address development areas identified.
• Coaches / mentors project services accountants in business
• May act as coach to project services accountants in business or junior staff within Finance

Core Technical/Professional

Execution of Project Services tasks (batch jobs and system reminders)

• Schedule weekly job batch for firmwide timesheet reminder.
• Opening and closing of the monthly timesheet period
• Schedule weekly and month end batch jobs for revenue recognition run and download of log results.
• Process weekly batch for unposted time (overtime approved after month end)
• Extract bimonthly unposted time with error logs.
• Run the monthly “Set forecast month” job batch.
• Schedule the revaluation job batch for all company codes after rates update.
• Schedule the weekly pricing job batch

Reporting

• Extract and compile the monthly unapproved overtime report.
• Extract and compile the unassigned work package report.
• Extract and compile the unposted invoices report.
• Extract and compile the unassigned services offerings report.
• Extract and compile the unassigned revenue report.
• Extract and compile the non-billable expenses report.

Project Services Financial Analysis and Business Support

• Perform analysis of profit/loss impact of complex projects after project completion
• Ad hoc project services assistance to be provided to business if required which is not limited to project creation, billing and project code closure

Governance

• Complies with standardized Project Services processes and controls aligned to Deloitte’s risk processes and governance.

Specialised Technical

Project Services SAP module Support

• Management and resolution of ServiceNow mailbox for all PS queries raised by business including “how to” queries.
• Logging of technical PS calls to ATS ServiceNow.
• Provide business input to SAP on technical queries if required.
• Perform detailed project services including end to end testing during the SAP upgrade cycles.
• Supports Project Services team with testing of new project services scope items and system enhancements.
• Preparation of training material and facilitation of system enhancement training and best practices to Project Services Accountants from business.

Minimum Qualifications

• Degree (Hons in Finance / Accounting)
• Postgraduate qualification in Finance / Accounting, preferred but not essential

Minimum Experience

• 5 years in Finance

Technical

• Sound financial accounting knowledge and understanding
• In-depth understanding of the full end to end Project Services module including revenue recognition methodologies at Deloitte.
• A solid understanding of all accounting entries related to Project Services.
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills.
• Experience in drafting and delivering presentations.
• Good report writing skills.

Behavioural

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills.
• Mentorship and coaching ability with desire to develop self and others.
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease.
• Focus on quality and risk.
• Problem solving ability.
• Good business acumen

Living our Purpose

• Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

Influence

• Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

Performance drive

• Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

Strategic direction

• Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development

• Develops high-performing people and teams through challenging and meaningful opportunities

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.