Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

• To build a sustainable and mutually beneficial Talent Relationship with the Business through the provision of Top Talent as well as Talent Intelligence

Differentiators for this specific role

• Ensure that workforce planning forms the foundation of your operational plan, with the cooperation and insight of strategic stakeholders within your business unit.
• Ensure that you become a trusted Talent Advisor within the Business Unit through comprehensive communication and relationship development with key stakeholders.
• Full accountability and ownership of all vacancies within the Business Unit.
• Full accountability and ownership for the entire recruitment process within the business unit, this includes adherence to policies and procedures.
• With candidates provided by the sourcing team, builds a healthy and engaged talent pipeline.
• Full utilisation of the Coordination Team
• Through Talent Intelligence and Initiatives ensure that you are able to strategically and proactively identify and build relationships with talent pools.
• Ensure that you are consciously and actively marketing the Talent Team, your Business Unit and Deloitte through a variety of mediums and channels, this includes but is not limited to Social Media and Networking.
• Building talent pools and industry related talent maps
• Sourcing / headhunting by utilising Linkedin Recruiter and other platforms (Boolean searches etc.)
• Adheres to all policies and procedures relating to the recruitment process and the reporting thereof.

Key Performance Areas

Strategic Impact 

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:
• → Provides support to management in the implementation of change initiatives
• → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client 

Client Impact: External / Internal

• Independently delivers quality work within area of expertise, within deadlines
• Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
• Applies solutions to technical issues that arise within area of expertise, with minimal input from management
• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
• Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise 

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis
• Manages risk in area of engagement in alignment with Deloitte policies and processes
• Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards

Development/Growth of Team

• Shares expertise and knowledge with team members 
• Actively works to address development areas identified
• Coaches / mentors junior team members of the team
• May act as counsellor to junior staff within the Service Line 

Budgets / Profitability

• Effective use of time, equipment and resources

Minimum Qualifications

• Degree

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience

• 5 years’ working experience within the relevant function

Desired Experience

• 2 years at Consultant level within the function

Technical Competencies

• Technical expert in specific functional area 
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting and delivering presentations 
• Good report writing skills
• Sound financial knowledge and understanding

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others 
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.