Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job 
A support resource to team in delivery of standardised aspects of services to internal business especially on:
Potential Conflicts/Conflict Checks 

Differentiators for this specific role

Potential Conflicts/Conflict Checks

• Display an appropriate level of understanding and knowledge of the Deloitte Policy Manual 1430 (Potential Conflicts/Conflicts of Interest) and application of the Deloitte Policy Manual 1420 on Independence based on IESBA code.
• Display an appropriate level and knowledge of conflict checks for all business units/service lines and the different requirements for each.
• Ability to deal with more complex cases with less assistance from superiors.

Quality of Conflict Checks Performed

• To ensure that all conflict checks are completed accurately
• To ensure that all conflict checks meet the requirements in respect of layout and neatness
• To ensure that all conflict checks have sufficient, relevant and reliable information to be able to conclude on them
• To ensure that all conflict checks are reviewed and validated before circulated
• To ensure tracking of all correspondence to cases

Measurement
Nature of service

• Is the nature of the service that is being provided, descriptive enough in order to clearly establish what the nature of the service is.

Ownership Structure

• Has the ownership structure/ affiliate structure (audit engagements) been identified, is sufficient and can be relied on?  

Relevant Parties

• Has the Relevant Parties been identified correctly and indicated in the check. 
• Where applicable has other-side entities been identified and indicated in the check.
• In instances where the Relevant Party is not on DESC and it operates in another Member Firms jurisdiction has a conflict check been logged?

ARIeS Research

• Has research been performed on all relevant Databases
• Has research been performed on all the Relevant Parties
• Has the research been tracked to the case
• Has any and or all conflicts been identified and documented
• Has any and or all required approvals/ notifications been identified and documents 

Consultations

• Has a consultation where necessary been logged and the appropriate feedback received, prior to proceeding with the check 

Response

• Has a response been drafted to include all conflicts and approvals/ notifications as identified and documented.
• Has the response been drafted neatly, consistently and in line with draft template.

Monitoring and Review of Conflict Checks

• To ensure that all statuses are monitored and followed up with the assistance of the Assistant Manager.
• To identify areas where Risk Analysts require training with the assistance of the Assistant Manager.
• To demonstrate a broader understanding of how conflict checks impact the firm’s products and services.
• To display an appropriate level of knowledge and understanding of the firm’s products and services.
• To ensure that quality of conflict checks performed is maintained.

Measurement
Review

• Review the research and analyse data on conflict check request entities as performed by the Risk Analysts.
• Resolve any possible errors/ inaccurate data made during the analysing and research process or any other issues, with the Risk Analysts.
• Review the responses prepared for the conflict check initiators by the Risk Analysts. Make corrections if necessary and send to the conflict check initiators once satisfied with the content and inform the Risk Analyst of updated information.
• Review the communication with Global Risk Analysts and/or the firm and send the communication once satisfied with the content
• Make sure that the Risk Analysts has been assigned to the case.
• Consideration of relevance of information on previous cases.
• Apply critical thinking in evaluating different business scenarios/outcomes

Guidance and Assistance

• Provide assistance whenever possible to the other Risk Analysts by researching and analysing data on conflict check request entities.

Work Allocation 

• Allocate work amongst staff members when there is a need.

Training 

• Identify areas where risk analysts require training and initiate training session
• Display willingness to learn more about services and impact on independence and other roles within QIRR.

General

• Being pro-active to initiate change / better ways of doing things.

Attending to Mailbox Queries
Objective and Measure

• Proper monitoring of mailbox requests and assigning of mails to correct individuals timeously 
• To ensure that emails allocated have been appropriately dealt with

Communication with Team and Management
Objective and Measurement

• Regular communication with management when problem areas are identified, and keep management updated
• Communicate with team and management when uncertain

Attending and contributing to additional activities
Objective and Measurement

• Assist with general tasks on conflict checks 
• Assist with additional tasks that may be delegated in an efficient, appropriate and effective manner.

Key Performance Areas:

Strategic Impact 

• Under close supervision and guidance, assists team to deliver services within defined strategic objectives 
• Researches innovation and trends related to business as directed by line for use in enhancement of service offerings to clients

Client Impact: External / Internal

• Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks
• Starts to develop effective working relationships within client business to better understand their requirements

Operational Effectiveness

• Understands context of own delivery against timelines 
• Assists team members as required
• Provides team with detailed reporting on status of deliverables on a daily basis
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
• Checks work prior to submission for review and notes feedback for reference

Development/Growth of Team

• Cultivates ability to give effective development feedback both upwards and to peers
• Actively works to address identified development areas 

Budgets / Profitability

• Effective use of time, equipment and resources

Minimum Qualifications    

• 3 x Year National Diploma/Degree 

Desired Qualifications
Degree
A commercial/business, compliance or risk qualification or similar
Minimum Experience    

• Four years' experience within the function/area or similar
• Good understanding of risk and independence aspects affecting the audit environment. 
• General knowledge of “Conflict of Interest”/”Potential Conflicts” from a business perspective.
• Advance Knowledge of Company Structures
• Knowledge of the regulatory bodies (IFAC/SEC/PCAOB etc.)
• Computer literacy- Microsoft Office, Outlook, Excel and Word.

Desired Experience    

• 4 years’ experience within the function or similar

Technical Compentencies

• Basic technical knowledge in specific functional area
• Basic skills in analysis and report writing
• Experience in drafting of professional presentations and reports for review
• Proficient in MS Office suite
• Basic financial knowledge and understanding

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self 
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Problem solving ability
• Basic business acumen
   

Support Staff Capabilities

Living our Purpose -Builds own understanding of our purpose and values; explores opportunities for impact
Influence -Actively focuses on developing effective communication and relationship-building skills
Performance drive -Understands expectations and demonstrates personal accountability for keeping performance on track 
Strategic direction -Understands how their daily work contributes to the priorities of the team and the business
Talent development -Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
 

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.