Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.  

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Main Purpose of Job

A support resource to team in delivery of standardised aspects of services to internal business especially on The GIMS Service Centre.

Differentiators for this specific role

GIMS Service Centre -  Global Independence Monitoring System

• Ensuring that the GIMS service centre functions are being performed accurately and effectively i.e.  GIMS friendly reviews, assistance to employees with updates, and any other ad-hoc requests relating to the GIMS Service Centre Function.
• Timeliness and accuracy of performing GIMS Reviews.
• Accuracy of and timeliness of updating information for GIMS users.
• Accuracy and completeness of completion of testing checklist and combined testing schedule.
• Accuracy and completeness of updating additional portfolios for immediate family members.
• Accuracy and completeness of uploading user added holdings and subsequently uploading supporting documentation.
• Provide assistance to GIMS users timeously and accurately.
• Where possible breaches are identified - timeously escalation.
• Display a general level of understanding Deloitte Policy Manual 1420 on Independence, especially relating to Financial Interest and the Global Independence Monitoring System (GIMS).
• Assistance with action items on a user’s dashboard and provide accurate and timeous assistance.
• Timeously follow-up procedures and escalation for individuals who did not make deadlines.
• Accurate and timeous enrolments to GIMS service centre

Other responsibilities

• Any other area relating to risk and independence processes as and when required

Key Performance Areas:

Strategic Impact

• Under close supervision and guidance, assists team to deliver services within defined strategic objectives
• Researches innovation and trends related to business as directed by line for use in enhancement of service offerings to clients

Client Impact: External / Internal

• Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks
• Starts to develop effective working relationships within client business to better understand their requirements

Budgets / Profitability

• Effective use of time, equipment and resources

Minimum Qualifications:

• Bachelor Degree (NQF level 7) in commercial/business, compliance or risk qualification

Minimum Experience

• Two years' experience within similar function
• Basic understanding of risk and independence aspects affecting the audit environment.
• General Knowledge of investments/ investment products
• Some knowledge of the regulatory bodies (IFAC/SEC/PCAOB etc.)
• Computer literacy- Microsoft Office, Outlook, Excel and Word.

Technical Competencies:

• Basic technical knowledge in specific functional area
• Basic skills in analysis and report writing
• Experience in drafting of professional presentations and reports for review
• Proficient in MS Office suite
• Basic financial knowledge and understanding

Behavioural Competencies:

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Problem solving ability
• Basic business acumen

Talent Standards: Support Staff Capabilities

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
• Influence - Actively focuses on developing effective communication and relationship-building skills
• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track
• Strategic direction - Understands how their daily work contributes to the priorities of the team and the business
• Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Hybrid & Vaccination policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.