Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potentil.

Main Purpose of Job

• Deliver an efficient and effective internal payroll service to Deloitte employees, partners, directors and other stakeholders in an accurate, timely and customer focused manner as well as in compliance with internal audit and governance procedures.

Key Performance Areas:

Payroll manual input management

• Collating manual payroll input in the prescribed format for submission to SoluGrowth Payroll Outsourcing to be processed
• Assessing manual input to ensure that unnecessary input is reallocated to the PSH Client team for processing on SuccessFactors
• Reassign any queries or questions regarding manual input to the PSH Client Team Leaders for further action
• Perform a thorough check of the monthly payroll variance report to identify errors, queries or omissions prior to the final payroll run in pursuit of a zero defect payroll result
• Check the monthly payroll variance report per assigned portfolio in accordance with the standard operating procedure and timelines
• Confirm terminations and new hires
• Confirm leave payments for terminated employees
• Submit documentation used to check payroll input to filing clerk for filing in relevant personnel files
• Direct queries to SoluGrowth Payroll Outsourcing and the Client team as appropriate and ensure that a timely response is received to resolve the queries
• Ensure that corrections to SuccessFactors have been processed
• Ensure that all corrections to the payroll are actioned by receiving a payslip from SoluGrowth Payroll Outsourcing reflecting the change
• Resolving queries and requests for information in an accurate, customer focused and timely manner
• Supporting the delivery of HR Calendar events
• Providing support for ad hoc/unscheduled projects requiring support from the PSH
• Appropriate escalation of questions, requests and/or enquiries that cannot be resolved appropriately by the payroll HRA
• Distribution of all manual payslips

Producing standard monthly and ad hoc reports

• Preparing and submitting a monthly payroll report within the designated time to the HRM responsible for your portfolio setting out the process followed as well as queries and how these have been addressed
• Producing the agreed standard monthly reports within the designated timeframe
• Provide an analysis of information contained in the reports (e.g. leave & sick leave)
• Generating ad hoc queries according to client specifications

Acknowledging and resolving payroll queries within the designated SLA

• Respond to and resolve queries and requests in a customer focused and timely manner
• Escalate requests and queries appropriately to SoluGrowth Payroll Outsourcing and/or the Payroll Team Leader
• Type of queries: PAYE differences, IPR5 queries and requests, InfoSlips etc

Adherence to HR Admin governance and procedures and knowledge sharing

• Ensure that all training manuals and standard operating procedures are read and understood and that work is performed in accordance with these
• Attend all meetings and training sessions where work quality, processes and governance is discussed
• Research HR Policies and procedures to ensure adequate knowledge and understanding to perform duties
• Use experience to share knowledge and build expertise within the team

Team Work:

• Making a positive contribution to the delivery of the team (PSH and broader GHR&D)
• Positively manage internal and external relationships
• Contribute positively towards the achievement of performance targets in all aspects of team activities
• Ensure that through team work, all SLA’s are met consistently
• Active participation in knowledge sharing initiatives

Contribute to continuous process improvement

• Provide the Team Leader with input and suggestions on how processes and work within the PSH can be streamlined and improved
• Participate in developing process improvement ideas into solutions that can be implemented

Qualifications & Experience

Minimum Requirements:  

• Relevant Diploma with Payroll Focus
• 2 years in similar role

Preferred

• Diploma (3 years)
• 4 years’ working experience, 3 years in a similar role

Technical Competencies

• Knowledge of payroll administration and processes
• Knowledge and understanding of the components of a payslip
• Basic understanding of employee’s tax (PAYE) and statutory deductions and contributions
• Advanced attention to detail
• Accurate keyboard skills and strong administration skills
• Strong communication skill including ability to explain ideas and concepts to others
• Advanced knowledge and experience in MS Office, especially Excel (sort data, create pivot tables, use formulae, v-lookup, formatting) and Word
• Proven ability to plan and prioritise work
• Excellent communication skills and customer service skills
• Ability to work in a team
• High level of confidentiality

Talent Standards:

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
• Talent development - Demonstrates commitment to personal learning and development; understands his/ her potential role as a brand ambassador
• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track
• Influence - Focuses on developing effective communication and relationship-building skills
• Strategic direction - Seeks to understand how their daily work contributes to the priorities of the team and Deloitte Global

Professional Capabilities

• Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
• Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals
• Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work
• Solves problems - Identifies and solves problems objectively using analysis, experience and judgment
• Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed
• Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Behavioural Competencies

• Confident and Assertive
• Ability to persuade and influence
• Ability to mentor, coach and influence team members
• Client service orientation
• Ability to manage expectations
• Self-awareness
• Resilient and High stress tolerance
• Responsible & accountable
• Ability to deal with difficult/challenging customers
• Positive “can do” attitude
• Flexibility and willingness to learn

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

Hybrid & Vaccination policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.