Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job:

• Implement and evaluate leadership development initiatives that support the Business Unit in achieving its strategic objectives.
• Develop an advisory relationship with the Business Unit.
• Implement change management principles in support of organisational change which impacts our people.

Differentiators for this specific role:

• Act as key contact for all Development Lab matters
• Work with HPL lead and programme manager, facilitators and HRBP to tailor the design of labs for all service lines.
• Recruit and manage a team of SC/M co-managers from SL/HP BP.
• Train and support the development of co-Lab managers.
• Co-ordinate with P&P leadership, nominating partners (PE labs) and HPLP programme manager to prioritise participants in line with their development needs and urgency.
• Decide on best-fit facilitator and co-managers (if applicable) to support participants development needs while considering confidentiality/conflict.
• Plan and lead lab planning calls with co-manager (where applicable), co-ordinator (and facilitator where needed).
• Manage and monitor lab co-ordinator in executing the planning and logistics.
• Drive key lab activities - preparation, research, 360, interviews, lab day coordination, album/report development
• Act as centre point for the Lab - coordinate between participant, facilitator, co-managers, co-ordinator, M/LADC team, client service assessment team, etc.
• Co-ordinate, follow-up and analyse participant questionnaires
• Co-ordinate, follow-up and analyse 360 feedback.
• Schedule and lead interviews with participants, stakeholders and coaches (Partners/Directors), (with facilitator to listen and ask add-on questions where needed)
• Inform and support the facilitators - preparation, client/business unit and role research, and meeting preparation
• Prepare interview summary, and extract key opportunities, expectations, strengths and development area themes
• Prepare recommended quotes, tailored to specific themes from interviews.
• Prepare recommended priorities, tailored to business unit and specific role.
• Prepare recommended development activities, tailored to the needs identified (pre and during lab)
• Understand the business unit, role, individual participant and lab facilitation process in order to be comfortable conversing with the participant and supporting facilitation process if needed.

Key Performance Areas:
Strategic Impact 

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:
•         → Provides support to management in the implementation of change initiatives
•         → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client 

Client Impact: External / Internal

• Independently delivers quality work within area of expertise, within deadlines
• Applies solutions to technical issues that arise within area of expertise, with minimal input from management
• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
• Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise 

Operational Effectiveness

• Proactively identifies challenges that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis
• Manages risk in area of engagement in alignment with Deloitte policies and processes
• Reviews own work prior to submission to ensure quality 

Development/Growth of Team

• Shares expertise and knowledge with team members 
• Actively works to address development areas identified
• Coaches / mentors junior team members of the team
• May act as coach to junior staff within the Service Line

Budgets / Profitability

• Effective use of time, equipment and resources

• Minimum Qualifications: Degree
• Desired Qualifications: Postgraduate qualification (relevant to Service Area / Business Management, etc.)
• Minimum Experience: 5 years’ working experience within the relevant function
• Desired Experience: 2 years at Consultant level within the function
   

Technical competencies

• Technical expert in specific functional area 
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting and delivering presentations 
• Good report writing skills

Behavioural

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others 
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen

Talent Standards: Leadership capabilities 

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
• Influence - Actively focuses on developing effective communication and relationship-building skills
• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track
• Strategic direction - Understands how their daily work contributes to the priorities of the team and the business
• Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Hybrid & Vaccination policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.