Deloitte is the largest private professional services network in the world. Every day, approximately 312,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our People and Culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional Development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

About the Cloud Practice at Deloitte
Deloitte is an industry leader in our clients’ Digital transformations. We recognize that the backbone enabling our clients’ highest aspirations for analytics and cognitive solutions is next-gen Cloud infrastructure. From cloud consulting, to implementation, and ongoing managed services we offer a full scope of Cloud services and solutions. We want talent who is ready to innovate cloud services and empower our clients to leap forward in their technical capabilities. Building your career at Deloitte offers the opportunity to work with cutting-edge Cloud technologies to deliver next-Gen Cloud solutions. We embrace the tech pioneer mindset and always enable our talent to keep their skills evolving at the speed at which the technology marketplace is evolving.
 

Are you passionate about technology and ready to deliver value in a cloud environment? Join our cloud team of passionate professionals where you will be delivering top value service experience, cloud best practices, automated tooling, and cyber security in an integrated way. This will ensure Deloitte customers can focus on business enablement as you focus on managing their cloud landscape. 

Work you’ll do
As a service manager, you will be the anchor to client communications, expectations, and escalations. You will be responsible for the managing quality delivery of client's cloud solution in enterprise environments through a shared service team model. Continual improvements, innovation and automation will be part of your typical day in a life scenario at Deloitte.

Responsibilities include:
•    Technical and analytical troubleshooting with experience working in a technical operations/support role.
•    Work with team members, managers, directors, and partners to manage client relationships and communications.
•    Identify and facilitate all opportunities for automation.
•    Drive problem-management and continuous improvement within client environment.
•    Manage client relationship, communications, expectations, and escalations, including reporting (standard operations, requests, and RCAs), be the client’s advocate.
•    Work with DevOps/Operations to improve their skills and identify growth and leadership opportunities.
•    Continuous focus on process efficiencies, employee engagement, client value creation.
•    Facilitate issue resolution and build tasks for DevOps/Operations team members.
•    Drive incident management process, troubleshooting, problem-solving, and issue-management activities.
•    Develop, maintain, and drive service delivery plan for client engagement
•    Plan and develop support processes that adhere to ITIL best practices.
•    Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

• Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• 7+ years of experience building, implementing, and managing IT Operations, including cloud operations
• 2+ years of experience with any cloud platform: GCP or Azure or AWS.
• Experience with Agile Enterprise IT Management frameworks (e.g., SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)
• Cloud Certifications desired
   

What Impact Will You Make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

How You Will Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University Leadership Centre. https://deloitte.zoomforth.com/du

 Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Our Purpose

Deloitte is led by a purpose: To make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves in doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact.  https://www2.deloitte.com/global/en/pages/about-deloitte/articles/impact-that-matters.html

Recruiter Tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do a research to know some background about our firm and the business area you are applying to.

Hybrid & Vaccination policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.