Consulting - Managed Services - SAP Basis Manager
- Full-time
Company Description
Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.
About the Division
Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.
Our Technology professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.
Click here to read more about Deloitte Consulting.
Job Description
Key Performance areas
Strategic Impact
Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
Seeks to identify additional sales opportunities in client business
Assists in the preparation of proposals/tenders and presentations on request
Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
Develops market network in business and builds relationships that generate leads
Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
Client Impact: External / Internal
Manages day-to-day deliverables of team on client engagements / projects
Proactively identifies client service and technical issues and implements resolutions to address these
Develops productive working relationships with client teams
Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
Establishes and maintains good working relationships with external clients across industries
Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
Operational Effectiveness
Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
Meets regularly with client and client teams to understand issues, anticipate needs and address these
Keeps Senior Manager updated on status of engagement
Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
Development/Growth of Team
Shares expertise and knowledge with team members and counselees on an ongoing basis
Develops good working relationships with key talent in team
Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
Maintains own development and knowledge in specialised area
Budgets / Profitability
Manages engagement budget through accurate budgeting, cost control and profitability management
Monitors that time and expenses on engagement are accurately recorded and submitted weekly
Manages WIP on engagement and ensures billings are timeously done and collections followed up
Specialized Competencies
Monitoring Delivery
People management and mentorship
KPI measurement monitoring and reporting
Resource managing and scheduling (Analytical/Decision Making capabilities
Customer orientation and responsiveness
Leadership / Behavioural Capabilities
Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Talent development - Develops high-performing people and teams through challenging and meaningful opportunities
Cross-Consulting Capabilities
Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience
Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment
Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations
Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients
Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery
Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients
Qualifications
Qualifications & Experience required
Required
Degree in Information Technology
10 years working experience
Preferred
Postgraduate qualification (relevant to Service Area / Business Management, etc.)
10 years working experience
Certified in relevant SME field
Key Competencies required:
Technical Competencies
Expert in field with sound industry and business knowledge
Demonstrated leadership skills
Sales skills
Proven ability to manage and execute projects
Experience in drafting and presenting client proposals
Excellent report writing skills
Good financial knowledge
Sound business acumen
Continuously embrace and keep up-to-date with SAP technology such as SAP HANA, SAPUI5, Fiori, HCI, HCP, etc.
Work closely with other SAP Functional Specialists to deliver & maintain SAP functionalities
Develop strategy roadmaps using accepted best practices and proactively look for continues improvement opportunities.
Provides SAP BASIS planning & support for projects & operations. Adhere to SAP design principles & technical architecture standards.
Behavioural Competencies
Excellent communication skills, both written and verbal
Effective interpersonal and relationship building skills
Good mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Sound problem solving ability