Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

As a Senior Account Manager (SMB), you will be responsible for driving the growth, health, and retention of our most valuable Small and Medium Business portfolio. You will act as a strategic advisor for our key partners, driving advertising and promotional engagement, and serving as the primary regional point of contact for the SMB segment. Leveraging a strong data-driven mindset, you will deliver business visibility across internal teams and executive forums. 

THE JOURNEY

• Proactively manage and scale a high-value portfolio of +400 SMB partners, driving revenue growth, order volume, and long-term retention across the platform. 

• Drive partner retention strategies by increasing adoption of platform features, advertising solutions, and promotional campaigns to deliver mutual profitability. 

• Serve as the trusted lead and single point of contact for regional stakeholders and cross-functional teams on all SMB partner-related initiatives, trends, and challenges. 

• Leverage business analytics to monitor key metrics, generate actionable insights, and present business performance in WBR with cross-functional and leadership teams. 

• Proactively engage with a high-volume portfolio of SMB partners—maintaining a cadence of at least 60 partner touchpoints per week—to conduct strategic business reviews, uncover operational efficiencies, drive marketing opportunities, and secure long-term retention.

• Collaborate with the wider account management team to share best practices, optimize internal processes, and elevate the overall SMB strategy. 

• +3 years of experience in Business Development or Consulting

• Demonstrated ability to translate complex data into strategic insights and present compelling narratives in senior forums (WBRs). Proficient in BI tools (Looker, etc.) and CRM systems (Salesforce, Dynamics, etc.)

• Strong track record in partner retention, portfolio upselling/cross-selling, and marketing strategic in long-term

• Excellent communication, influence and relationship-building skills to act as a key liaison across regional teams and external business owners. 

• Ability to thrive in a fast-paced, high growth environment, prioritize high-impact portfolio accounts, and consistently exceed growth and retention targets.  

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!