Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary: 

• As a cloud kitchen supervisor, you are responsible for  managing dispatch support leads and coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a seamless dispatching process.

• Kitchen Supervisors are also responsible for ensuring that kitchen Key Performance indicators are manage and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times

What's on your plate: 

• Manage the team of dispatch support leads and service providers 

• Ensures that operations shift checklist is completed as required (opening, mid and closing).

• Ensures that all techs and internet connection are functioning all throughout the shifts.

• Supervise and lead dispatch team, providing training and support as needed.

• Manage the dispatching of orders from operating partners to riders effectively

• Resolves issues arising from orders  or deliveries and coordinates with the customer, riders and customer service center.

• Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene. 

• Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.

• Ensures accurate and timely communication between customers, riders and dispatchers.

• Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.

• reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occurs.  

• Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.

• Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.

• Ensure compliance with company policies and industry regulations.

What Did We Order?

• Must Have:

Proficient in basic computer application

Bachelors Degree graduate in Business Management, Logistics or related field.

At least 5 years experience in dispatch operations or food & beverage/hospitality, 2 years in supervisory role.

Proficient in basic data gathering and analysis

Ability to work flexible hours, including night, weekends and holidays 

• Nice to Have:

Prior experience in cloud kitchen operations as kitchen supervisor / associate supervisor.