As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Scope

• Oversees all daily logistics-related operations 

• Directing, optimizing, and coordinating full order cycle 

• Leads communication with external suppliers 

• Supervise, and coach multiple rider managers and rider trainers 

• Oversees and ensures restaurant onboarding and training

• Set up SOPs, policies, and tools for safety/compliance of riders and partners

• Help with the coordination of marketing campaigns and activities across all brand entities

• Coordinate with country logistics head on operational zone setup and special projects

• Responsible for city rider experience and satisfaction score

• Provide weekly updates to country management on projects & performance progress 

What Did We Order?

• Bachelor's Degree

• 3-4 years of experience in food/grocery tech industry is highly preferred at a supervisor/managerial level

• Strong experience and capability in Data Analytics

• Strong communication skills, both written and verbal.

• People management skills: Experience in managing bigger group of people

• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams

• Ability to analyze data and derive insights from comprehensive data reports

• Ability to deal with ambiguity, work under pressure, and handle stress