Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to dailymotion for their daily fix of the most compelling music, entertainment, news and sports content around.

Through partnerships with the world's leading publishers and content creators, France Télévisions, Le Parisien, CBS, Bein Sports, CNN, GQ, Universal Music Group, VICE and more, dailymotion commands 4 billion monthly pageviews across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

As Dailymotion's API Support Engineer, you will lead the technical customer support for usage of Dailymotion's APIs.

APIs are at the center of Dailymotion's products and services today: every team is enhancing our products with a strong API-centric focus in mind, we also have hundred of millions of external partners and thirst-party developers all around the world who are building business and services relying on those APIs, performing up to a million calls a day on against our public API.

As Dailymotion's API Support Manager, you will bring technical support to our partners and Dailymotion's technicians in order for them to properly use our APIs every day and offer them guidance in the comprehension and resolution of their main recurring issues (Level 2 support).

You will also be proactive by following new issues declared on third-party services like Stack Overflow or GitHub and will offer your help when our users have difficulties to use our APIs or SDKs.

Thanks to the users feedback analysis and the main recurring issues, you will be driving the strategy around the development and enhancement of our API ecosystem and our support materials (developer help center, documentation and guides).

• You currently are a support agent, support manager or developer in a web company.
• You have already been responsible or proactive in the support and formation processes or framework definition for customers or employees within a web company.
• You have exceptional oral and editorial skills, both in English and French.
• You have already worked with a technical team / developers (you ideally have development skills yourself) and have a strong curiosity for the web industry and you're willing to understand the underneath technical concepts in order to bring your help to technicians.
• You have got a stong knowledge of customer support genralist tools (like Zendesk) and more technical ones (like Stack Overflow or GitHub).
• You know what an API is, you understand its usefulness and may have already had the opportunity to work with an API in your previous experiments.
• You are no stranger to the following terms: HTTP protocol, REST API, OAuth2, JSON.

Location: Paris

Start Date: As soon as possible

Contract Type: Permanent - Full Time